Tom Dunnam Email & Phone Number

San Diego, Ca

San Diego, Ca

San Diego

San Diego, California

• Owner-operator of technical consulting company and local franchise business• Client sales, customer support, and day-to-day operations• Employee Human Resources including hiring, training, and ongoing mentorship• Project management for Instructional Design from needs analysis to classroom delivery• Research and implement E-Learning options for business and classroom requirements• Independent consultant for instructional design and development, web-based training, web-cast training environments, and classroom delivery methodsCompanies: Advanced Marketplace - Professional Training consultant, Instructor Sharp Healthcare - EMR Systems Analyst, Instructional Designer, Training InstructorVerimatrix, Inc. - LMS implementation Consultant, Instructional DesignerThe Cleaning Authority - Owner/OperatorInfrastructure Development Company - Instructional Designer, Technical Training InstructorTechnologies:Access, Excel, Word, PowerPoint, Outlook, Project, Visio, ViewCentral and various LMS, Crystal Reports, Macromedia Flash, ServiceManager, HTML, XML, HP Virtual Rooms, Adobe FrameMaker and Captivate

• Strategic collaboration with executive staff on learning methodologies from analysis, through development, to implementation• Program Management of training analysis and design in an FDA regulated Medical Device environment • Managed a team of 15 direct reports including Programmers, Instructional Designers, Contractors, and Administrative Staff• Lead Governance Council for investigating and implementing technical enhancements for the corporate Learning Management System (LMS)• Project Management for successful institution of role-based training InitiativeTechnologies: Access, Excel, Word, PowerPoint, Outlook, Project, iGraphx, Proprietary LMS, Captivate, Lectora, Pod-casting, SQL Query, VBScript, Crystal Reports,

• Technical implementation instructor of Java based proprietary software• Instruction of XML, JavaScript, and Peregrine’s RAD programming language• Subject matter expert for Instructor-led, Web-cast, and Web-based class environments • Project Manager for new and existing technical courses using in-house staff and contract based employees managing multiple projects with multiple teams• Certification in ITIL Processes• Developed course outlines based upon student needs, expectations, and skill level• Mentored Junior level training instructors in product knowledge and instruction techniques• Built intradepartmental relationships including R&D, QA, Marketing, Tech Docs, and Customer Support for integrating emerging product changes into existing courseware• Lead flagship product staff of 9 training instructors and 2 instructional designers• Assisted Training Manager with professional development decisions for my team• Managed projects for curriculum development using teams of 5 to 15 people comprised of off-shore documentation specialists with on-shore subject matter experts• Worldwide contract with Peregrine Systems, Inc. for online, virtual and ILT class settings• Initiated new business in curriculum design outside of contract scope, increasing revenues and building client base and relationships• Analysis of curriculum using transfer of information sessions and interviewing developers• Developed course agendas based upon student needs, expectations, and skill levelTechnologies: Access, Excel, Word, PowerPoint, Outlook, Project, ViewCentral LMS, Crystal Reports, Proprietary Software, ServiceCenter, HTML, XML, JavaScript, Centra Symposium VoIP Virtual Classroom, Adobe FrameMaker