James Nixon Email & Phone Number

The ServiceNow NextGen SkillBridge program is a 16-week program which provides ServiceNow instructor-led training, self-paced Now Learning content, practical exercises, and hands-on project work.Classes include: ITSM fundamentalsServiceNow fundamentalsScripting in ServiceNow ITSM Implementation Application Development FundamentalsServiceNow Platform ImplementationLearned Javascript to aid in development in the ServiceNow platform as well as basic glide scripts

Managed software, and used basic troubleshooting practices for 200+ laptops used in the F35 aircraft maintenance. Updated the commercial and proprietary software on a monthlyUtilized the ITAM life cycle throughout Hill Air Force BaseUsed AFWay to create single or bulk purchase orders depending on need Utilized the AFWay program to accept/decline custodian purchase requests to prevent asset waste and monetary waste, and track approved purchases Was the receiving focal point for all asset purchases across all managed accountsUtilized Defense Property Accountability System (DPAS) to add assets to the correct inventory as well as monitor, and remove assets Ran annual supervised inspections on-site with the primary custodian of each of the 25+ accounts, ensuring 100% accountability of all assetsProvided customer support over the phone, and provided basic hardware/software troubleshooting across Hill AFBUsed the disposal aspect of the ITAM life cycle when an asset nears its productive lifeUtilized DPAS to track, create correct forms, and remove assets on inventories after disposal of asset has been completedLed monthly trainings for new equipment custodians and one-on-one trainings as neededManaged 25+ separate equipment custodian accounts using Excel and did appropriate freezes / locks on accounts that didn’t meet paperwork standards and training standards for the year

Utilized an ITSM in-house ticketing system to work issues relating to connectivity, VoIP, VTC capabilities, and various IT related problems.Configured Cisco switches for smooth, reliable operation to meet business requirements and objectives.Updated software on switches either remotely or going on-prem utilizing the consoleMonitored network uptime using SolarWinds