Eric Weischedel Email & Phone Number

San Diego, California

Solve technical problems and issues as experienced and reported by our customers in enterprise usage of the ServiceNow platform, as received in the ticketing system and through live telephone requests.Authored customer, public and internal facing KnowledgeBase documents describing troubleshooting and detailed How-To information regarding various aspects of the ServiceNow product as well as Blog postings on the ServiceNow community site.Supported public-sector as well as USG (United States Government) secure customers in support of ServiceNow installations.

San Diego, Ca

Worked on a wide variety of projects within the company, including but not limited to the following:Maintained, installed and updated the HP Service Manager product in a very large Government implementation.Performed engineering of customer requested changes to the HP Service Manager application as well as resolved identified issues in the application or it's configuration.Created and Developed Web Applications in C#, JavaScript, VBScript, HTML and others.Database design and Administration.Resolution of CVE's, STIGS and other identified vulnerabilities in software and applications on systems maintained by my team.Technical writing on a number of upgrades and projects in our environment.Extensive use of the SCRUM and DSEM methodologies.

Coronado, Ca

Administered all aspects of the Remedy 4.0 Application, including user accounts, ticketing and some tailoring and Engineering of the application.Performed upgrades and bug fixes on the application.

San Diego, Ca

Performed Help Desk duties on a high volume and fast paced Help Desk environment.Performed end-to-end resolution of customer reported issues in real-time as the issues occurred and were reported.Worked on the Email and Fax team to process, resolve and close customer complaints and issues regarding software and services on the network.Worked and designed several Database projects using MS SQL Database, ASP and VBScript.