Tejinder Singh (Tj) Email & Phone Number

• Managing technology consulting projects (proposing technology solutions, gathering business and technical requirements, supervising implementation)• Working with cross-functional teams to ensure project deliverables meet our customer’s expectations and adhere to technology and security standards as well as the appropriate regional regulatory and compliance requirements.• Ensuring that project execution aligns with the firm’s operational goals and strategic objectives.• Creating and executing project work plans and revising as appropriate to meet changing needs and requirements.• Leading by example and building a strong team culture around project delivery.• Promoting a culture of innovation and excellence in a fast-paced, lean environment.• Building trust with delivery teams, senior technical and business stakeholders through open and honest conversation• Initiating open and honest coaching conversations at all levels.• Taking action to ensure everyone has a voice, inviting opinion from all. • Anticipating stakeholder needs, and developing and discussing potential solutions.• Advising stakeholders on relevant technical issues for their business area.• Establishing the root causes of issues and tackling them.• Moving easily between big picture thinking and managing relevant detail.• Navigating the complexities of global teams and engagements.• Working closely with business development to evaluate potential projects and support the development of proposals.• Upholding the firm's code of ethics and business conduct.• Oversee the design and strategic plans to ensure capacity and future growth.• Maintain high availability of critical infrastructure systems as needed.• Oversee Infrastructure owned projects and maintain schedule, communication, and work load across team• Responsible for hiring, training, coaching, and development of the infrastructure team. Responsible for corrective actions and terminations when necessary.

Wolverhampton, United Kingdom

• Manage the implementation of business measures, new guideline and strategies, working jointly with other department heads and senior business managers. • Working to improve the work environment and business process of the company, with the aim to strengthen client relationships and ensure the successful continuance of business operations.• Oversee all aspects of the Data Centre systems, networking, telecommunications, cloud operations and Disaster Recovery capabilities across a multi-location enterprise environment.• Highly skilled and experienced in directing the highest ranks, managing teams of varied personnel with emphasis on strategic planning, project deployment and results.• Develop and present deliverables (business requirements etc.) to project team, technology, business partners and senior management as appropriate. • Working with different teams (Marketing, Sales, Customer support, technical support, ) to make sure IT are aware of any issues and also working with management to implement changes.• Effectively communicate and manage project expectations to program managers, team members.• Conduct office management tasks.• Manage external vendors for appropriate contracts and statements of work to ensure agreed upon service level agreements and deliverables.• Ensure business has a solid backup and retention plan as well as a disaster recovery infrastructure capable of restoring business operations.• Ensure best practices are implemented and followed.• Provides a point of escalation and expertise for the infrastructure team when issues are not easily resolved.• Maintains good working relationships with the internal business partners, IT team, and executive team.• Ensure safety regulations are adhered to • Implement measure to provide motivation for employees • Oversee customer service departments and assess that they are meeting customer satisfaction goals

Wolverhampton, United Kingdom

• Manage the deployment, monitoring, maintenance, development, upgrade, and support of IT systems, including networks and network security equipment, servers, operating systems, and other associated hardware.• IT Project Management functions including designing, negotiating, implementing, reporting, and monitoring of multiple projects including the selection, installation, commissioning, de-commissioning and transformations, relocations & migrations of IT Systems & Services covering multiple sites.• To provide fourth-line technical support to all escalated issues and on-site visits. Technical support includes troubleshooting servers/computer/routers.• Collaborating with other managers on ideas and processes to improve the overall customer experience• Serving as the primary point of contact for escalating advanced technical issues to internal support & development teams• To ensure all issues are expediently addressed, resolved, and documented with technician notes.• Manage, and promote usage of, our online helpdesk software system.• Provide monthly support reports to management and analyze results.• Data Centre Operations• Supplier/Vendor Management• Line Management Skills• Data Centre Migration• Data Centre Consolidation, Virtualization• Infrastructure M&E Upgrades• Upgrades and transitions on Networks, Servers etc.• Data Centre Tactical planning• Audit compliance (Operations/Media and Physical Security) within the Data Centre’s.• Excellent knowledge of data center management tools and systems• Actively raise issues and recommend improvements to desktop support services.• Data Centre Management - To build and develop excellent working relationships with all key service stakeholders, Service Managers, End clients as well as third party suppliers. To ensure that business values being delivered is consistently demonstrated and recognized.• Create and maintain a culture of proactive action and accountability.

Wolverhampton, United Kingdom

• Providing 3rd & 4th Line support To UK Clients• Monitor system logs and activity on servers (both windows server 2003 & 2008).• Administrate, verify, and restore of backups• Upgrading Of Computer Systems and Server• Complete working knowledge of Touch star Dialing Software.• Update equipment inventory for tracking purposes.• Replace defective hardware on clients and servers as necessary.• Managing NTFS permissions on various Server Shares.• Maintenance of staff accounts. Add, remove, and modify accounts as necessary in Active Directory• Hosting website on web servers (test web servers & live web servers) and working on Hosting control panels.• Generating Reports on ISA Server to check daily web usage, web traffic and bandwidth.• Responsible for the backup of data, including automatic backup routines and offsite storage of media.• IP address management, Network Management, inter network connectivity (LAN).• Collaborates with external vendors and partners as necessary to resolve issues/incidents• Implement and management of and enterprise Identity and Access management platform• Analyze IT requirements and provide objective advice on the use of IT security requirements and controls.• Monitor and respond to regulatory developments and industry best practices in a timely manner• Configuring Secure Sockets Layer Certificate (SSL) for the websites.• Assigning different rights to the different users in active directory• Managing license Servers including installing and upgrading licenses for Terminal Services and CAL’s.• Creating and maintenance of Groups (security & distribution) in active Directory.• Managing Servers (Including CTI Server, Database Server, SQL Server, Domain Name Server (DNS), Exchange Server, Web Server & Print Servers)• Installation, troubleshooting the errors related to the software’s like Visual studio 2005 & 2008, Visual Source Safe 2005 and SQL 2005 & 2008.

• Providing 1st and 2nd Line support To UK Clients.• Troubleshoot all tickets as much as possible. If needed, escalate tickets to the Tier 3 Support Engineers, but provide clear documentation of the problem and steps taken to resolve it.• Serve as a communication link between customers and key internal teams• Go above and beyond to make sure customers feel the extra mile they take to resolving their problems• Walking customers through installing applications and computer peripherals• Proactively plan, scope, oversee, coordinate, track and run assigned projects tasks.• Provide regular project reviews and reporting to the Director as required.• Maintain high positive client and user satisfaction and relationships.• Maintain project files and keep documentation accurate and in good order.• Monitor system logs and activity on servers (both windows server 2003 & 2008).• Upgrading Of Computer Systems and Server• Update equipment inventory for tracking purposes.• Maintenance of staff accounts. Add, remove, and modify accounts as necessary in Active Directory• IP address management, Network Management, inter network connectivity (LAN).• Assigning different rights to the different users in active directory• Managing various domains on web server.• Managing the installation and troubleshooting of Exchange Servers.• Configuring the SSL certificate and corresponding DNS records for exchange domains.• Managing the databases on SQL servers and connect it with the websites.• Managing the team to sort software and hardware issues with development and design team.• Manage the users on file management server: Team Foundation Server.• Manage the team to receive the client calls and sort the issues facing by them.• Work on and assign tasks to team through Project management software: JIRA.

A service Centre of IBM & HP which deals with the computer hardware & networking. Installation of computer systems, servers under windows platform.• Monitor system logs and activity on servers.• Assembling of new computer systems• Upgrading Of Computer Systems and Server• Visiting the client site to troubleshoot the problem related to their systems.• Troubleshooting and solving errors related to desktops and servers of IBM & HP on client side• Network Management, System Administration and system configuration.• Replace defective hardware on clients and servers as necessary.• Installation of Network printer, antivirus protection, system upgrades.• Works with other groups to help establish the standards of system architecture, data communications, and system security.

• Installation of computer systems, servers under windows platform.• Assigning different rights to the different users in active directory• Managing license Servers including installing and upgrading licenses for Terminal Services and CAL’s.• Creating and maintenance of Groups (security & distribution) in active Directory.

Ba, Humanities

Senior School Certificate Examination

Secondary School Examination