My experience in the BPO industry spans nearly a decade, with the last five years dedicated to working remotely. This experience has enabled me to gain a deep understanding of customer service and technical support roles while also mastering the challenges and nuances of remote work.My skill set includes proficiency in Microsoft software, strong critical thinking abilities, multitasking capabilities, and a keen attention to detail. These skills are essential for providing efficient and accurate support. As a self-motivated individual, I excel in dynamic environments, consistently meeting deadlines and exceeding expectations with minimal supervision.My ability to blend technical expertise with a customer-centric approach sets me apart, guaranteeing a seamless and satisfying experience for clients as I effectively resolve their issues. My track record of success showcases not just my technical abilities but also my dedication to delivering exceptional results.
-
Customer Success AssociateSterling Sep 2023 - Jun 2024PhilippinesInteracts with clients via e-mail and phone, as well as maintaining client relationshipsAssist clients in making informed hiring decisions, including conducting training.Responds to questions about company services, results, and provides additional specialized services upon requestVerifications, Criminal, OHS, Order Creation, Finance, etc., specific rush order requests, and assistance in an effort to enhance and improve the rapid resolution of client issues and requests.Ensure all requests and case management workflows are resolved timely to meet contractual SLAs and client expectations.Eectively communicate with clients, management and team members on an as needed basis with issue resolution. -
Customer Service RepresentativeBark Oct 2022 - Mar 2023PhilippinesResponds to customers’ emails, chats, and text messages. Usual customer concerns include order status, refunds, subscription details, and activating/reactivating subscriptions. -
Customer Service RepresentativePeak Support May 2020 - Aug 2022PhilippinesManages emails and responds to chats, and answers customers’ inquiries about the product, orders, and subscription details. Also processes replacement for orders that requires replacing. Common scenarios that need replacement are expired products, damaged products, missing products, and wrong flavor received.Also responsible for the processing of refunds for returned orders, orders that did not meet customer satisfaction (Satisfaction Guarantee), and orders that were not received. -
Technical Support RepresentativeSykes Jan 2018 - Sep 2018PhilippinesTakes inbound calls for customers having issues with their router. We also respond to chat messages for their technical concerns. Does outbound calls for follow-up with customers. -
Customer Service RepresentativeAcquire Bpo Mar 2016 - Jun 2017PhilippinesTakes inbound calls to submit jobs requests for home improvement requestsManages tickets both new and follow-up tickets for home improvement jobsDoes outbound calls for follow-up with costumers regarding their home improvement jobsResponsible for making sure that tickets / job IDs are properly managed. -
Help Desk RepresentativeSafeway Philtech Inc. Nov 2012 - Apr 2013PhilippinesAssists Safeway employees regarding their password issues. Password issue which includes the password for the personal account under Safeway website, the password for their POS machines, and password for the store mainframe.We also provide basic troubleshooting of POS machines. -
Technical Support Representative24/7 Customer Philippines May 2011 - Sep 2012PhilippinesAssists customers having issues with their mobile phones. Issues include but no limited to SMS sending/receiving, making/receiving calls, multimedia messaging, and phone data usage.Assists both Android and iOS mobile operating systems.
-
Technical Support RepresentativeSitel Nov 2007 - Jan 2011PhilippinesAssists customers regarding their concern about issues with their DSL service.We also handle basic computer troubleshooting which includes but not limited to Outlook, Outlook Express, McAfee anti-virus.Home Networking Specialist: provides support regarding the customer’s networksetup (multiple computers).
Richard Tee Education Details
-
Information Technology
Frequently Asked Questions about Richard Tee
What is Richard Tee's role at the current company?
Richard Tee's current role is Customer Service Representative.
What schools did Richard Tee attend?
Richard Tee attended University Of Baguio.
Not the Richard Tee you were looking for?
-
-
Richard Allen C. Tee, MBA
Senior Associate - Program Manager, Talent Development And Engagement At Wtw | Mba Graduate At Ateneo Graduate School Of BusinessMetro Manila -
Richard Tee
Metro Manila1yahoo.com
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial