Tegan Herchenrader Email & Phone Number

Creates and maintains digital content for Magnet Forensics software products. Works with a cross functional team of product managers, developers, testers, forensics investigators and technical support specialists to ensure digital content is created and updated appropriately- Works closely with Product Management, Development, Testing and Marketing to successfully deliver assigned digital content projects- Creates new digital content based on user stories, feature requirement… Show more Creates and maintains digital content for Magnet Forensics software products. Works with a cross functional team of product managers, developers, testers, forensics investigators and technical support specialists to ensure digital content is created and updated appropriately- Works closely with Product Management, Development, Testing and Marketing to successfully deliver assigned digital content projects- Creates new digital content based on user stories, feature requirement documents, specifications, information from developers and product managers- Revises digital content to incorporate product updates and product enhancements requested by customers and internal users- Proofreads and edit digital content to ensure consistency of language and style, correct application of templates- Partners with the Technical Support team to understand and respond to customer need Show less

Waterloo, Ontario, Canada

- Design, write, and revise product documentation, including user guides, reference guides, knowledge base articles, and release notes for regular product releases- Work closely with UX designers to provide input into a globalized product by writing and reviewing UI strings- Prioritize feedback from product management, forensic examiners, and technical support to improve documentation based on the needs of our customers<- Liaise with Agile teams by attending daily standups… Show more - Design, write, and revise product documentation, including user guides, reference guides, knowledge base articles, and release notes for regular product releases- Work closely with UX designers to provide input into a globalized product by writing and reviewing UI strings- Prioritize feedback from product management, forensic examiners, and technical support to improve documentation based on the needs of our customers<- Liaise with Agile teams by attending daily standups, retros, sprint planning sessions, and more- Perform peer edits and proofreading to make sure documentation follows Magnet Forensics style guide and that language is clear, concise, and correct- Reviews and updates CSS stylesheets- Simplified build structure in MadCap Flare for html5 and pdf outputs- Rebranded html5 and pdf outputs for all products Show less

Kitchener, Ontario, Canada

Work with software engineers to obtain in-depth understanding of product and documentation requirements.Produce high-quality documentation that is appropriate for the target audience using MadCap Flare.Resolve code conflicts using Visual Studio Code.Research and evaluate trends in technical writing and information architecture.Major accomplishments: - Initiation and implementation of simplified CSS stylesheets to assist in the consistent application of styles across all… Show more Work with software engineers to obtain in-depth understanding of product and documentation requirements.Produce high-quality documentation that is appropriate for the target audience using MadCap Flare.Resolve code conflicts using Visual Studio Code.Research and evaluate trends in technical writing and information architecture.Major accomplishments: - Initiation and implementation of simplified CSS stylesheets to assist in the consistent application of styles across all documentation.- Initiation of infrastructure evaluation and implementation of simplified architecture plan.- Initiation and implementation of infrastructure and procedural documentation. Show less

Kitchener, Canada Area

• Conduct learning-project needs analysis and front-end assessment.• Create and manage training project timelines to ensure on-time delivery of learning projects.• Write performance-based learning objectives.• Write performance-based assessment items to ensure learning transfer.• Develop content using ADDIE and SAM models• Design and produce quality training materials based on adult learning theories using interactive technologies.• Work directly with subject matter… Show more • Conduct learning-project needs analysis and front-end assessment.• Create and manage training project timelines to ensure on-time delivery of learning projects.• Write performance-based learning objectives.• Write performance-based assessment items to ensure learning transfer.• Develop content using ADDIE and SAM models• Design and produce quality training materials based on adult learning theories using interactive technologies.• Work directly with subject matter experts to collect information for content and labs.• Create design documents to communicate design plans to others.• Generate content in required formats (Word documents, PowerPoint Slides, Videos, Audio, Adobe PDF documents, SCORM packages).• Validate training results, ensuring that the courses are meeting their objectives. • Ensure training materials are kept current; ensure feedback from training is properly captured, addressed and communicated. Show less

Kitchener, Canada Area

• Perform daily operational tasks such as coordinating course registrations, scheduling, course preparation and organization. • Manage and coordinate training calendars, meetings, conference calls, etc.• Document and maintain team’s operational processes. • Coordinate and oversee the delivery and management of training surveys and data. • Ensure accurate and timely data entry and records management. • Help research innovative and new training channels and methods.

Kitchener, Canada Area

Conducts training via instructor led and virtual instructor led training.Engages clients in content via lively lectures and discussions.Evaluate performance objectives through exercises conducted on a virtual machine.Assist clients with questions in one on one virtual breakouts.

Hamilton

Led tutorials providing supplementary materials to what was learned in classHeld office hours to provide one on one assistance for students requiring extra helpEvaluated and provided feedback on exams

Assisted in the development of installation, user, developer and feature guides. As well as the online help for company banking products. Worked closely with professional writers and software developers in the preparation of software documentation.

Created, maintained and distributed multiple status reports, minutes, agendas, presentations and meeting material for team, senior management and client.Created and maintained project schedule.Coordinated the scheduling of both internal and client meetings.

Kitchener, Canada Area

Assisted customers in the selection of molding and matting suitable to their preferences and home decorConstructed and repaired pictures

Engaged visitors with activities and presentations.Staffed Information booth, answered questions on phone and through e-mail.Adapted to different learning styles of visitors, and remained sensitive to their needs.

Taught students whose English skills spanned from non-existent, to advanced.Covered topics ranging from slang to Canadian culture and geography, within a flexible structure to compensate for varying levels of English and those topics wished to be discussed by students.

Waterloo, Ontario

Prepared and led trail rides consisting of inexperienced to experienced riders of all ages.Prepared and conducted lessons on theory and horsemanship for youth in summer camp.Staffed office, responded to phone and email questions and booking requests

E-Learning And Instructional Design

M.A., Globalization

Activities and Societies: InsideOut Project

B.A., Arts And Business; Rhetoric And Professional Writing, Sociology; Digital Arts Communications

Activities and Societies: Off Campus Dons

Education record