Teja Akula Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, India

I ensured 24x7 uptime by spearheading business process management applications, guaranteeing continuous application/system availability and smooth operations. I enhanced child care support services by contributing to the Innovan project, handling end-to-end business analyst responsibilities. I minimized IT production disruptions by overseeing incident processes and aligning with IT incident management protocols to reduce adverse impacts on business services. I delivered comprehensive solutions by driving project activities, defining solutions to meet business requirements, and aligning change requests with project objectives. I managed project resources by organizing and managing resources, creating estimates, work breakdown structures, project plans, contingency plans, and schedules within defined constraints. I executed efficient processes by initiating, planning, executing, tracking, monitoring, controlling, and ensuring project completion on schedule while implementing operational processes for increased efficiency. I identified and implemented improvements by managing people, ensuring resource growth, and mentoring in technical and functional areas. I improved incident response by reviewing performance and trends in response to incidents, generating aging reports, and providing service improvement recommendations to management. Currently, I am working on a project for FedEx.

Hyderabad, Telangana, India

I optimized the CRM module by successfully implementing MS Dynamics within the Cubic product, enhancing operational efficiency and customer relationship management capabilities. I managed change requests by playing a vital role in updating JIRA and Confluence, conducting testing, and providing end-user training. I improved business processes by partnering with stakeholders, gathering and defining business requirements, and translating them into system solutions.

Hyderabad, Telangana, India

I streamlined account reconciliation by working as an Analyst on the Blackline Tool, scheduling calls with stakeholders to understand accounts data from NetSuite, analyzing the existing reconciliation process, and configuring it in the Blackline reconciliation tool. I provided end-user training by training users on performing reconciliation on the tool, documenting the implementation process, and preparing user manuals. I ensured SLA compliance by addressing all critical and priority incidents within SLA and sending out Critical Alerts for such incidents, driving client satisfaction through quality and timely service delivery. I applied best practices by creating architectural standards and applying best practices concerning resource management, interfacing, coordinating, and efficiently utilizing technical staff.

Hyderabad, Telangana, India

I translated requirements into specifications by conducting a detailed analysis of business requirements and translating them into functional specifications. I collaborated with cross-functional teams by gathering, documenting, and prioritizing business requirements. I developed performance dashboards by designing and developing comprehensive performance dashboards to monitor key business metrics. I created custom visualizations by developing custom visualizations and reports in Power BI to meet client needs. I managed change requests by ensuring accurate and timely updates in JIRA and Confluence, effectively managing change requests. I conducted end-user training by providing ongoing support and conducting training sessions to ensure the successful adoption of new processes and tools.

Hyderabad Area, India

I transformed SCM and CRM systems by leading a team of two Junior Business Analysts to analyze SCM and CRM systems through GAP analysis, resulting in the successful transformation of Finance, Procurement, Sales, Manufacturing, Warehouse, Quality, and Research modules. I provided comprehensive documentation by delivering thorough documentation and providing post-implementation support, ensuring smooth transitions and optimized operations.

Hyderabad Area, India

Delivered comprehensive documentation and provided post-implementation support, ensuring smooth transitions and optimized operations.

Master Of Business Administration (Mba), Human Resource And Marketing

Bachelor Of Technology (B.Tech.), Information Technology, A

Activities and Societies: Started SECURE(Student Engaged Coin Utility For Rehabilitates) social welfare organization, member.

Intermediate, Mpc, C

Ssc, A