Tejal Mehta Email & Phone Number

Kitchener, Ontario, Canada

• Have up-to-date expert knowledge of the Application Decision Specialist role, department and company-level processes and goals• Maintaining and creating new training materials and implementing changes• Run shadowing and training sessions with internal stakeholders as needed • Provide expert knowledge and problem-solving support to decisions team members and external inquiries• Collaborate and take action on internal team, cross-team and cross-department projects to identify and improve inefficiencies and knowledge gaps• Support Decision team members in resolving school-related escalations regarding the setup and maintenance of school pages and programs; Hold daily office hours • Support Partner Client Manager to resolve process-related escalations• Represent content in market-specific cross-collaborative projects as needed

Kitchener, Ontario, Canada

• Review offer letters for student information consistency to ensure efficient application processing• Work with our partnership schools and recruiters to resolve application issues on behalf of our students• Work across teams to ensure program requirements and intakes are accurate to ensure optimal student outcomes• Clearly communicate and outline all school requirements and deadlines to the student once the offer letter has been received• Empathetically communicate application outcomes to our students, whether positive or negative• Follow up and assist students in meeting enrollment conditions and resolve any uncertainties• Communicate with our partner school to cultivate positive relationships and clarify application processing ambiguities

Waterloo, Ontario, Canada

• Responsible for evaluating online social media or advertising content in conjunction with policy.• Analyzed daily traffic data and reports to measure effectiveness of marketing strategies.• Visually navigate and review images and text-based content through internally developed applications or client tools as appropriate.• Work with exceptional attention to detail and deliver optimal quality and productivity levels through data analysis.

Waterloo, Ontario, Canada

• Utilizing SAP and block management to help streamline business processes with other departments.• Providing research, verification and responses to customer inquiries.• Phoning customers for clarification and preference in actioning their requests and/or clearly and professionally explaining actions we can and cannot do.• Providing high caliber customer interaction as measured by call quality reports, call audits, and customer satisfaction surveys.

Kitchener, Ontario, Canada

• Assisted in the picking and loading process as required by business needs by efficiently picking and assembling orders. • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.• Met trucks carrying incoming shipments, carefully unloaded merchandise and moved containers or pallets to staging locations.

Ahmadabad, Gujarat, India

• Monitored student progress using exams and assignments to check for thorough understanding.• Selected and implemented interesting and interactive learning media to increase student understanding of course materials.• Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.• Mentored and counseled students with social adjustment and academic issues.

Postgraduate, Business Administration And Management, General

Bachelor Of Business Administration - Bba, Business Administration And Management, General