Use gamification, empowerment, trust, and other strategies as appropriate to develop and motivate team members.• Spearheaded a new operation with a new team at Zirakpur, Punjab office.• Leading a team of 11 members and working with them of various cleared (Clients/Positions).• Worked on various projects.• Participate in tech conferences and meetups to network with IT professionals.• Performed recruitment tasks by applying the policies, rules, and procedures of the organization.• Supervise a telecommuting pilot project and report on its feasibility.• Teach and train team members on various customer service strategies.• Communicate expectations, assignments, and responsibilities clearly and professionally.• Undertake ongoing customer service work to better understand the demands, positives, and pain points of the job.

Use gamification, empowerment, trust, and other strategies as appropriate to develop and motivate team members.• Spearheaded a new operation with a new team at Zirakpur, Punjab office.• Leading a team of 11 members and working with them of various cleared (Clients/Positions).• Worked on various projects.• Participate in tech conferences and meetups to network with IT professionals.• Performed recruitment tasks by applying the policies, rules, and procedures of the organization.• Supervise a telecommuting pilot project and report on its feasibility.• Teach and train team members on various customer service strategies.• Communicate expectations, assignments, and responsibilities clearly and professionally.• Undertake ongoing customer service work to better understand the demands, positives, and pain points of the job.

Perform pre-screening calls to analyze applicants’ abilities and submitting candidates to job orders within a defined discipline.• Led a team of 12 members and worked with them of various cleared (Clients/Positions).• Interview candidates combining various methods.• Worked on various projects.• Craft and send personalized recruiting emails with current job openings to passive candidates.• Participate in tech conferences and meetups to network with IT professionals.• Compose job offer letters.• Onboard new hires Responsible for recruiting and maintaining good relationship with existing candidates of the organization.• Performed recruitment tasks by applying the policies, rules, and procedures of the organization.• Responsible for market research and analysis

Perform pre-screening calls to analyze applicants’ abilities and submitting candidates to job orders within a defined discipline.• Interview candidates combining various methods.• Craft and send personalized recruiting emails with current job openings to passive candidates.• Participate in tech conferences and meetups to network with IT professionals.• Onboard new hires Responsible for recruiting and maintaining good relationship with existing candidates of the organization.• Performed recruitment tasks by applying the policies, rules, and procedures of the organization.• Responsible for market research and analysis

• Handled the tasks of screening, selecting and submitting candidates to job orders within a defined discipline.• Assigned the tasks of utilizing on-line database, candidate referrals, internet and networking to identify potential candidates.• Assigned the tasks of negotiating offers with candidates to meet target gross margins of the organization.• Established business contacts in target markets through telemarketing, direct • mail campaigns, trade show participation, and vendor relationships.• Responsible for recruiting and maintaining good relationship with existing candidates of the organization.• Performed recruitment tasks by applying the policies, rules and procedures of the organization.• Responsible for market research and analysis• Expanded network of the company with large IT groups like Cognizant, Wipro, New York Life, etc.

• Handled sales and support for customer and clients.• Worked on Amadeus to generate new PNRs and make changes in existing PNRs.• Resolving the dispute between clients and customers cases.