Software Developer
Current• Focused on developing and managing APIs and Microservices for the CRM. Specialized in implementing enhancements for a CRM based on any business requirements.• Played a pivotal role in the creation and management of Deep Learning (DL) and Machine Learning (ML) models for speech sentiment recognition, transcript etc for phone call analysis, opinion mining, summary & grammar analysis for Emails and Chats.• Innovatively developed models for Natural Language Query (NLQ), simplifying user interactions and promoting data accessibility.• Collaborated with DevOps in the introduction of Continuous Integration/Continuous Deployment (CI/CD) for microservices, enhancing the development workflow and ensuring seamless deployments.• Employed a robust tech stack, encompassing Django, NoSQL databases, Node.js, Vue.js, Redis, and CI/CD tools, to build traffic-handling applications that ensured superior system performance and scalability.Key Achievements:• Spearheaded the creation of speech sentiment recognition models, leading to increased customer satisfaction and the addition of advanced product features.• Successfully implemented Machine Learning models for phone call analysis, enabling data-driven decision-making processes within the organization.• Designed and executed opinion mining algorithms, bolstering the effectiveness of customer feedback analysis.• Utilized text analysis, summary generation, and grammar analysis models to automate content processing, resulting in substantial time and resource savings.• Engineered an NLQ system that allowed users to interact with the Vtiger CRM product naturally, enhancing user engagement and adoption.
