Christopher Young Email & Phone Number

Cincinnati, OH, US

United States

Fort Wayne, Indiana Area

• Utilized Linux and Ubuntu distributions to configure and deploy smart workplace/home systems using Arduino-based microcontrollers, leveraged Arduino IDE for integrating various Arduino sensors, actuators, and modules.
• Assembled and installed Windows and Linux-based servers, trained technicians on server and server management technologies using PowerShell and CLI for administration, configuration, and monitoring.
• Increased data transfer speeds by 40%, by implementing a secure LAN and wireless network infrastructure using Cisco routers, switches, and access points, and monitored performance using Cisco Network Monitor.
• Provided ongoing support to Tekknowlogic clients by troubleshooting router configuration issues via WireShark.

Fort Wayne, Indiana, United States

• Managed and supported 500+ user accounts, devices, and application security policies using Google Admin, Group Policy, and Intune, and coordinated automated daily backups of critical files and folders via PowerShell.
• Compiled data and built reports to input customer and product information into a MySQL database using Excel,
• Supported 200+ multi-device and multi-platform users across iOS, macOS, and Windows 11 operating systems via phone calls and Slack, and performed remote diagnostics using Beyond Trust Remote Support.

Angola, Indiana, United States

• Conducted end to end IT Infrastructure, Software Integration projects to improve company system reliability.
• Provisioned, configured and troubleshooted 200+ user devices using Microsoft SCCM, tracked hardware inventory and maintenance logs using VBA, and implemented two-factor authentication using Duo Security.
• Reduced delivery times by 15%, through enabling real-time product tracking and optimized routing leveraging Fleetmatics for GPS tracking and Route4Me.

Fort Wayne, Indiana Area

• Reduced the average MTTR to 2 hours (a 30% reduction) for all client-related technical issues through ticket creation, assignment, and resolution tracking using a custom-built ticketing system and on-site diagnostics.
• Researched and assisted with compiling reports on emerging technologies such as AI, IoT, and Blockchain using Google Docs and Google Sheets.
• Ensured expedited device repair, software bug testing, tested and provided tools to assist with general accessibility for disabled or impaired users.
• Supported company-wide testing devices such as smartphones, workstations, and IoT wearables, on repairs, updates, and OS installation using SCCM, across multiple operating systems, with catalog building using Excel.

Fort Wayne, Indiana, United States

• Developed and implemented IT infrastructure and data security projects to help achieve company SLO objectives.
• Performed setup, repair, integration, installation, and support of iOS, Windows 7/10, Android, and Mac OS X devices using MS Intune, Android Device Manager, and Apple Service Toolkit.
• Implemented training program about data security and proper data handling for clients.

Fort Wayne, Indiana Area

• Reduced employee downtime by 25% via quick troubleshooting of CRM issues using Salesforce Admin Console.
• Integrated Microsoft Office Suite with iOS devices using Microsoft Intune to edit and synchronize documents, and secured connectivity between iOS and Windows 7 devices by configuring network settings in Cisco Packet.

Bachelor Of Applied Science - Basc, Computer And Information Sciences And Support Services

3+ Certifications, Information Technology

3+ Udemy Certifications Active Directory & Group Policy Lab, Taming Google Workspace (G Suite) Administrators Training, Introduction to.

Trade Certification, Construction, 4.6/5.0 Gpa