Dawn Wright

Dawn Wright Email and Phone Number

Process Improvement Practitioner(LSS GB)|Consultant|Business Analysis|Program and Project Management @ Looking for my next opportunity
Canada
Dawn Wright's Location
Oshawa, Ontario, Canada, Canada
Dawn Wright's Contact Details

Dawn Wright work email

Dawn Wright personal email

n/a
About Dawn Wright

Almost 25 years of experience at TELUS Mobility within the Customer Experience team.Current Position: Business Consultant: Process and Performance Excellence TeamPast Position 2010-2021: Process Improvement Consultant|Process Owner, Mobility Renewals|CE Strategy and DevelopmentSupport Process Improvement initiatives through:Ongoing analysis of current state process' through customer satisfaction, customer effort, OPEX, and revenue measurementProcess Design and Redesign leveraging Lean and Six Sigma concepts and toolsPast Position 2005-2010: Manage and coach frontline Channel Care team members to success. Channel Partner corporate escalation primeRecruitment of new hiresTeam Member Career Development managementSocial and Engagement committee primeshipsLeadership Development prime - mentor our future leadersSpecialties: process improvement, facilitation, coaching, mentoring, performance management, career development, communication

Dawn Wright's Current Company Details
Looking for my next opportunity

Looking For My Next Opportunity

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Process Improvement Practitioner(LSS GB)|Consultant|Business Analysis|Program and Project Management
Canada
Dawn Wright Work Experience Details
  • Looking For My Next Opportunity
    Process Improvement Practitioner(Lss Gb)|Consultant|Business Analysis|Program And Project Management
    Looking For My Next Opportunity
    Canada
  • Telus
    Business Consultant
    Telus Sep 2021 - Present
    Greater Toronto Area, Canada
    View
  • Telus
    Process Improvement Consultant
    Telus Apr 1999 - Sep 2021
    Process Owner, Mobility Renewal ExperienceOngoing measurement of current state processes and improvement through process redesign/design leveraging Lean/Six Sigma principles
    View
  • Telus
    Business Analyst
    Telus Apr 1998 - Sep 2021
    View

Dawn Wright Skills

Performance Management Leadership Development Coaching Business Process Improvement Telecommunications Call Centers Recruiting Process Improvement Leadership New Business Development Cross Functional Team Leadership Program Management Management Sales Management Account Management Workshop Facilitation Team Building Team Management Team Leadership Customer Experience Business Analysis

Frequently Asked Questions about Dawn Wright

What company does Dawn Wright work for?

Dawn Wright works for Looking For My Next Opportunity

What is Dawn Wright's role at the current company?

Dawn Wright's current role is Process Improvement Practitioner(LSS GB)|Consultant|Business Analysis|Program and Project Management.

What is Dawn Wright's email address?

Dawn Wright's email address is da****@****lus.com

What skills is Dawn Wright known for?

Dawn Wright has skills like Performance Management, Leadership Development, Coaching, Business Process Improvement, Telecommunications, Call Centers, Recruiting, Process Improvement, Leadership, New Business Development, Cross Functional Team Leadership, Program Management.

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