Temitope Owoyele Email & Phone Number

Lagos State, Nigeria

As a Customer Success Account Manager at Tek Experts, I play a pivotal role in fulfilling support contract obligations, ensuring high-quality planning, and delivering support services to achieve exceptional customer business outcomes and satisfaction with Microsoft solutions. Leveraging my expertise, I implemented Customer Success Delivery Reviews (CSDR) to address pressing customer needs, highlighting key areas for improvement. Successfully managing Customer Success Plans (CSP) and Major Incident Response Plan (MIRP) strategies have been integral to driving customer satisfaction and retention. My contributions include establishing essential Action Plans (AP) to initiate each phase of the customer account cycle and identifying the most suitable Consumption Plans (CP) aligned with customer needs, considering requested features and cost-effectiveness. Collaborating closely with cross-functional teams, I align Microsoft services with customer objectives and apply technical knowledge to identify appropriate remediation steps for complex software issues.

Lagos, Nigeria

In the role of Cinema Manager at Filmhouse Cinemas, I oversaw day-to-day activities, ensuring smooth operations and guest satisfaction. Collaborating with the business manager, I drove daily retail profitability by maximizing Revenue Per Hour (RPH) and minimizing shrinkage and wastage. Proactively managing operational costs, third-party contractors, and team members, I achieved cost-efficiency. My responsibilities included planning, performing, and managing operational tasks within the cinema while maintaining a high standard of quality. Providing continuous feedback to improve cinema operations, prioritizing the needs of guests and team members, and maximizing employee performance through teamwork, product knowledge, motivation, and effective coaching were crucial aspects of my role. I also undertook administrative tasks, including setting shift rotas and organizing staff compensation. Additionally, I proposed and prepared performance schedules in conjunction with the film-booking department to meet business plan objectives.

Lagos State, Nigeria

Lagos, Nigeria

As a Customer Service Representative at Entefrica, I engaged with over 80 customers daily across multiple communication platforms, providing support, resolving concerns, and ensuring satisfaction. Maintaining in-depth knowledge of the company's products and services, I offered precise information and made recommendations. Processing customer orders, returns, and exchanges, I ensured a smooth and hassle-free customer experience. I accurately documented customer interactions, issues, and resolutions within the company's system for future reference and analysis. Collaborating effectively with cross-functional teams, I resolved complex customer issues, promoting a seamless customer experience. Recognizing opportunities for process enhancements, I relayed valuable customer feedback to the team to drive continuous improvement. Proactively following up with customers, I ensured their needs were met, and any issues were resolved to their satisfaction, consistently delivering exceptional service in alignment with the company's values and customer care standards.