Temitope Dada Email & Phone Number

Osun State, Nigeria

 Ensuring repairs and routine maintenance are carried out timely in line with the maintenance schedule. Ensuring cost and operational efficiency in carrying out repairs and maintenance services Diagnosing & proffering cost-effective solutions to challenging/difficult repair works/tasks in the unit/department Making and following up on requests for spares needed for repairs/maintenance Creating an atmosphere for open and honest communications within/amongst the team to engender an effective feedback mechanism Ensuring effective teamwork/collaboration in the team Coaching and mentoring subordinates Ensuring work tools in the unit are in good condition and fit for purpose before use. Ensuring good housekeeping – clean environment, clean and securely kept work tools at the end of a job/ the day Attending toolbox talks and monthly HSE meetings and ensuring my team complies as well. Inspecting completed installations for conformance with design and equipment specifications and safety standards Taking part in the coordination and execution/implementation of new generators; Assisting in the preparation of staff training programs and promotion of training opportunities; and Carrying out any other duties as assigned by the Assistant Chief Engineer. Reporting unsafe acts and conditions as well as near misses to the appropriate authority/department Educating staff of the hazards and risks associated with their jobs and how to work safe, Conducting/coordinating and attending pep talk meetings and tools box talks. Scheduling/planning and supervising daily jobs Reporting unsafe acts and conditions as well as near miss to appropriate authority/department Keeping required records of items, tools and activities, repairs & maintenance in the unit and render regular reports on same Performing any other job as may be assigned by your supervisor/Line Manager.

Benin City, Edo, Nigeria

· Created, Managed and sustained a multi-Channel customer focused customer complaints unit that promoted ROI through outstanding customer satisfaction and compliance to NERC Regulatory standards while constantly striving to maintain Global best practice in the delivery of Electricity service in Nigeria.. Maintaining high levels of customer engagement and satisfaction with a focus on customer adoption and workflow optimization to drive strong renewal and upsell targets;. Partnering with our customers to deliver an exceptional customer experience and support predictable growth for our business by acting as a trusted business partner;. Understanding firm needs, tech stack and how our solutions not only fit in but enhance our customers’ ecosystem for a better client experience;. Managing an effective feedback loop for customer needs through cross-functional interactions with Product, Sales and Onboarding teams; . Delivering regular Business Reviews to demonstrate value and ROI to customer base;. Managing and de-escalating customer escalations and working with connective teams to resolve issues;. Developing Customer Success assets, working collaboratively with Product Development, Product . Marketing, and Sales teams to establish and refine customer materials and solutions;. Providing in depth and thorough product demonstrations to drive additional growth opportunities; · Attends to all NERC Related Complaints (Edo, Ondo and Ekiti States), follow up with stakeholders to ensure compliance to time lines.· Coordinate the Customer Care Officers and Complaints Resolution Officers (Edo State, Ondo State and Ekiti State) to recieve and resolve customers complaints/petitions from the customers, regulators (Nigerian Electricity Regulatory Commission NERC) and other related bodies within the stipulated timeline.

Benin City, Edo, Nigeria

o Minimized plant breakdown with rigorous Planned Preventive Maintenance (PPM).o Carrying out efficient and effective operation, maintenance, modification, and rehabilitation of power plant & supply facilities/equipment, including scheduled maintenance and preventive repairs on all electrical/mechanical systems, equipment, and machinery, in distribution infrastructure/facilities;o Designing, developing, manufacturing, installing, and testing electrical/mechanical systems and equipment;o Analyzing problems or deficiencies and developing solutions to resolve them.o Inspecting completed installations for conformance with design and equipment specifications and safety standardso Taking part in co-ordination and execution/implementation of new power plant and distribution network & systems projects;o Ensuring maintenance of high safety standards for personnel and plant & equipment to current Corporation’s Safety Rules and Factories Act;o Assisting in the preparation of staff training programs and promotion of training opportunities; ando Carrying out any other duties as assigned by the Assistant Chief Engineer.

Benin-City, Edo, Nigeria

o Worked with constituted task force to increase revenue collection of Etete, GRA & Evbuoriaria Business Unit by 130% within 3 months and sustained a steady upward cash collection.o Reduced energy theft (ATC & C losses) by 30% and increased overall Etete, GRA & Evbuoriaria Business Unit revenue by another 50%.o Supported team members ensuring that daily tasks are completed with diligence and within target timeframeso Provided support in conducting energy audit of customers and customer debt recovery exercise in Benin City.o Educated team supervisors on any updated rules of engagement and policies and drive compliance.

Benin City, Edo, Nigeria

o Gained skills, knowledge and experience working across various departments including Enumeration, Billing, Technical and Operations.o Aligned team management strategy and tactics with wider organizational vision to maximize impacts of company activities.o Monitored and evaluated performance, actioning insights to drive KPIs, regulatory compliance and service quality.o Supported operations teams in achieving set goals while prioritizing positive customer experiences.

Ado-Ekiti, Ekiti State

o Directed and supervised trenching and laying of average 245km Glo telecommunication ducts and optic fibre projects in 4 franchise states (Rivers, Cross Rivers, Kwara and Kogi) delivering according to schedule and quality.o Closely managed site operations, keeping team performance at optimal pace.o Administered budgets, tracked expenses and documented changes for accurate cost controls.o Ensured profitable completion of projects through rigorous adherence to labour and materials budgets.o Managed site safety and security to prevent intrusion, criminal activity, vandalism and risk to workers.

Suleja, Niger State

• Design and manufacturing of machine parts.• Reconditioning of engine block.• Grinding of crankshaft• Surfacing of top cylinders.• Head cutting of gear teeth in all sizes.