Temitope Olusanya, Aprm™ Email & Phone Number

Skellefteå, Västerbotten, Sweden

• Perform risk analysis and issue permits according to routines.• Actively participate in safety , Quality, Environment and Improvement work according to the companies routines and legislation.• Support managers and colleagues in creating a good working environment through inclusion, motivation, engagement, creativity, good communication and high ambitions.• Analyze metrics and provide recommendations to improve program performance.• Develop continuous improvements efforts to improve efficiency in project intake and reporting.

Enfield, England, United Kingdom

• Coordinated all project resources including design, notification, tracking and verification of their completion.• Implement information improvements that significantly enhance data quality by 60% and boost stakeholder satisfaction.• Updated reporting workflows and reduce reporting cycle time by 35% within 4 months of joining the company.• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.• Created and implemented management processes for issues, risks and change requests.• Removing any obstacles blocking or slowing down the teams, eliminate waste in the system• Identifying and coordinating dependencies with other teams and external stakeholders• Providing visibility to team status and issues to senior management.

Lagos, Nigeria

• Assisted in getting project owners' signatures on change request and submitting completed change request to the management.• Accountable for producing and maintaining all necessary project documentation, procedures, and systems in accordance to the organization's standard.• Updated and maintained the RAIDs log whilst liaising with stakeholders to ensure smooth running of the project and that deadlines for project deliverables were met.• Assisted in preparing acquisition spend plans, legal and contract documents to meet project cost and schedule to ensure the project meets cost, schedule and performance goals.• Responsible for preparing project schedules and distributing those schedules to project managers.• Resolved technical issues affecting cross-functional communication and project deliverables.• Provided project reporting and ad-hoc analysis and communication to senior management and key stakeholders.

Lagos State, Nigeria

• Handling service investigation, service recovery and service infraction cases and proffer recommendations to address/prevent re-occurrence. • Responsible for compliant, timely and effective handling as well as resolution of high-level customer complaints and expected to improve the efficiency and effectiveness of customer's interactions with the bank reducing the volume, repetition, and severity of complaints.• Ensuring the standard of complaint resolution and written responses to customers, are maintained; the Grade of Service and Quality standards are met and in accordance with internal and external regulatory requirements.• Identifying root causes for complaints and developing proactive recommendations to address/prevent re-occurrence • Escalating complaints to the central bank of Nigeria for their intervention in complaints resolution.

Msc, International Affairs

Temitope is a scholarship holder in Linnaeus university, my outstanding educational grade was a factor that boosted my chance of being.

Bsc, Political Science And Government, Second Class Upper

Activities and Societies: Vice President Nappss

Data Analytics

Data Analytics Certification focusing on: - Excel - PowerBI - SQL query