Temitope Olusanya, Aprm™ Email & Phone Number

Skellefteå, Västerbotten, Sweden

• Perform risk analysis and issue permits according to routines.
• Actively participate in safety, Quality, Environment and Improvement work according to the companies routines and legislation.
• Support managers and colleagues in creating a good working environment through inclusion, motivation, engagement, creativity, good communication and high ambitions.
• Analyze metrics and provide recommendations to improve program performance.
• Develop continuous improvements efforts to improve efficiency in project intake and reporting.

Enfield, England, United Kingdom

• Coordinated all project resources including design, notification, tracking and verification of their completion.
• Implement information improvements that significantly enhance data quality by 60% and boost stakeholder satisfaction.
• Updated reporting workflows and reduce reporting cycle time by 35% within 4 months of joining the company.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Created and implemented management processes for issues, risks and change requests.
• Removing any obstacles blocking or slowing down the teams, eliminate waste in the system

Lagos, Nigeria

• Assisted in getting project owners' signatures on change request and submitting completed change request to the management.
• Accountable for producing and maintaining all necessary project documentation, procedures, and systems in accordance to the organization's standard.
• Updated and maintained the RAIDs log whilst liaising with stakeholders to ensure smooth running of the project and that deadlines for project deliverables were met.
• Assisted in preparing acquisition spend plans, legal and contract documents to meet project cost and schedule to ensure the project meets cost, schedule and performance goals.
• Responsible for preparing project schedules and distributing those schedules to project managers.
• Resolved technical issues affecting cross-functional communication and project deliverables.

Lagos State, Nigeria

• Handling service investigation, service recovery and service infraction cases and proffer recommendations to address/prevent re-occurrence.
• Responsible for compliant, timely and effective handling as well as resolution of high-level customer complaints and expected to improve the efficiency and effectiveness of customer's interactions with the bank.
• Ensuring the standard of complaint resolution and written responses to customers, are maintained; the Grade of Service and Quality standards are met and in accordance with internal and external regulatory requirements.
• Identifying root causes for complaints and developing proactive recommendations to address/prevent re-occurrence
• Escalating complaints to the central bank of Nigeria for their intervention in complaints resolution.

Msc, International Affairs

Temitope is a scholarship holder in Linnaeus university, my outstanding educational grade was a factor that boosted my chance of being a.

Bsc, Political Science And Government, Second Class Upper

Activities and Societies: Vice President Nappss

Data Analytics

Data Analytics Certification focusing on: - Excel - PowerBI - SQL query