Temple Powers Email & Phone Number

Richmond, Virginia Area

• Elicit functional, non-functional, and system requirements from internal and external resources to meet the business objectives of clients and internal stakeholders, leading real time solution discussions and meetings.• Evaluate and define requirements and processes for new features, integrations, and platforms as well as enhancements or maintenance on existing platforms and applications and then collaborate with the technical design teams to refine technical functional solutions based on the features, architecture and constraints of the relevant platforms.• Support testing teams in translating requirements and use cases into test conditions and expected results for product, performance and user acceptance criteria. • Document and communicate business and functional requirements for internal project stakeholders and vendors as well as client approval in support of the business, by completing initial assessments and scope of work documentation.

Richmond, Virginia Area

• Managed four top 20 client reward programs totaling over $4M in revenue. Successfully negotiated a 5 year client contract renewal in an industry where the standard is 3 years. Drove increased revenue through enhancement upsells and new product additions. Increased consumer redemption activity by over 60% year over year.• Was accountable for program performance analysis as well as continued evaluation to help drive development, including gathering information for strategic client business reviews such as statistical trends of current program performance as well as recommendations for future improvements to program.• Oversaw cross functional team (web developer, oracle resource, QA, and web administrators) for client deliverables including product builds and enhancement implementation, in order to deliver on full cycle product development for client initiatives, to identify product enhancement opportunities, gather requirements, oversee assessment, implementation and assist with quality assurance testing, while managing contractual obligations including service level agreements and coordinates internal departments to execute on these obligations accordingly.

Richmond, Virginia Area

•Account management to include management of product transition, advertising and other promotional activity. •Project management for all large-scale initiatives and projects for both accounts and vendors.

• Managed multiple vendors, including co-management of top vendor totaling $500M in annual sales. • Assessed inventory position; assisted with product transitions, planned advertising and other promotional activities. • Tracked, monitored and analyzed competitive offerings and best practices for product categories, making recommendations which resulted in sales growth.• Oversaw project management for marketing initiatives and projects for both accounts and vendors, including marketing communication, merchandising displays and signage.