Temple Smith Email and Phone Number
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Temple Smith is a Technical professional responsible for supervising customer and internal technical product support, through in-person, telephone, design, documentation, and web-based solutions. at Cognizant. They possess expertise in solid modeling, product development, project management, photography, customer service and 1 more skills.
Cognizant
View- Website:
- cognizant.com
- Employees:
- 278214
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Operations LeadCognizant Jan 2023 - PresentArvada, Colorado, United StatesSupervise team of 25+ diverse field operators and drive day to day operations following standard operating procedures. Direct work plan allocation/management and ensure proper communication and quick resolution as a crisis manager. Identify and monitor performance trends and take necessary corrective actions to meet service license agreement targets and ensure customer satisfaction. Responsible for applicable onboarding and continued coaching as required for field operators. Facilitate training through a variety of delivery methods including in-person and virtual instruction (Google Meet, Teams and Zoom). Take corrective actions based on performance and individual productivity while discussing continued improvement programs. Collaborate with internal and external vendor/partner teams to provide resource planning support for applicable projects and programs. Conduct periodic reviews with teams and prepare weekly status reports to higher management. Monitor trend analysis, work with individuals and teams to identify and minimize incidents. Carry out operational responsibilities by following standards and procedures as required by company policies while complying with legal regulations.Skills: Specialized Project Management · Interpersonal Skills · Leadership · Communication · Problem Solving · People Management · Supervisory Skills · Technical Support
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Operations LeadWipro May 2022 - Jan 2023United StatesSupervise team of 25+ diverse field operators and drive day to day operations following standard operating procedures. Direct work plan allocation/management and ensure proper communication and quick resolution as a crisis manager. Identify and monitor performance trends and take necessary corrective actions to meet service license agreement targets and ensure customer satisfaction. Responsible for applicable onboarding and continued coaching as required for field operators. Facilitate training through a variety of delivery methods including in-person and virtual instruction (Google Meet, Teams and Zoom). Take corrective actions based on performance and individual productivity while discussing continued improvement programs. Collaborate with internal and external vendor/partner teams to provide resource planning support for applicable projects and programs. Conduct periodic reviews with teams and prepare weekly status reports to higher management. Monitor trend analysis, work with individuals and teams to identify and minimize incidents. Carry out operational responsibilities by following standards and procedures as required by company policies while complying with legal regulations. -
Google Street View DriverAdecco Oct 2020 - May 2022Denver, Colorado, United StatesSafely drove a mapping vehicle in designated areas while managing capturing equipment. Mapped cities and towns throughout my designated region. Communicated with operations lead daily to address mapping assignments and technical issues. Assisted drivers with hardware troubleshooting & installation. Completed daily electronic forms & reports of mapping accomplishments and equipment feedback. Performed weekly equipment inspections & shipped data drives for processing. -
Owner, OperatorT. Designs Jan 2000 - May 2022Through T. DeSigns I've conducted business as a graphic designer, photographer, architectural drafter, mechanical designer/drafter, SketchUp trainer, subject matter teacher and technical writer. I often dispense advice and assistance with photography and information technology.
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Tesla Advisor, SeasonalTesla Mar 2020 - Sep 2020Louisville, Colorado, United StatesEducated customers on Tesla products, provided a positive customer experience and supported the Tesla staff. -
Substitute TeacherJefferson County Public Schools May 2019 - Feb 2020United StatesClassroom management and instruction for science and math, grades 6-12 -
Technical Designer & It Support SpecialistZilla Corporation Jan 2018 - Jan 2019Broomfield, Co(Paid by S-Square Tube Products as Zilla partner company)Proficient user of graphic design and solid modeling software to provide technical, customer and IT support for renewable racking company.Continued supporting company products after company split from parent company (Next Generation Energy). -
Technical Designer & It Support SpecialistNext Generation Energy Jan 2010 - Dec 2017Lafayette, Colorado, United StatesProficient user of graphic design and solid modeling software to provide technical, customer and IT support for renewable energy engineering company.Provided computer best practices and software training to colleagues and customers. Answered customer’s technical questions to increase support for sales staff, pre and post-sale. Managed vendors who assist with redesign, shopping carts, and calculators. Created support documents ranging from spreadsheets, technical specifications, installation guides (print and video) and operation manuals. Established operating procedures, assembly processes and company culture for use in marketing, presentation, and social media. Designed and updated product documentation sets including installation, operation and maintenance manuals. artwork, brochures, manuals, web sites and videos including photography of company products, people and events. -
Tpv AgentIstonish Apr 2009 - Dec 2009Denver, Colorado, United StatesAnswered calls by utilizing the company's call management system and other software. Assisted 30+ customers per day, providing successful solutions in a polite manner using active listening to ensure customer retention. Achieved customer support certification and responsible for redesigning internal documentation. -
Production Support SpecialistImaging Technology International Aug 2008 - Jan 2009 -
Documentation Control SpecialistImaging Technology International Nov 2007 - Jul 2008
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Engineering Control SpecialistImaging Technology International May 2006 - Oct 2007
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Associate EngineerImaging Technology International Jun 1999 - Apr 2006
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Mechanical EngineerImaging Technology International Apr 1998 - May 1999
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Designer / TechnicianImaging Technology International Jan 1995 - Apr 1998
Temple Smith Skills
Temple Smith Education Details
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Environmental Conservation -
Physics & Philosophy
Frequently Asked Questions about Temple Smith
What company does Temple Smith work for?
Temple Smith works for Cognizant
What is Temple Smith's role at the current company?
Temple Smith's current role is Technical professional responsible for supervising customer and internal technical product support, through in-person, telephone, design, documentation, and web-based solutions..
What is Temple Smith's email address?
Temple Smith's email address is te****@****eus.com
What is Temple Smith's direct phone number?
Temple Smith's direct phone number is +130366*****
What schools did Temple Smith attend?
Temple Smith attended University Of Colorado Boulder, University Of Puget Sound.
What skills is Temple Smith known for?
Temple Smith has skills like Solid Modeling, Product Development, Project Management, Photography, Customer Service, Graphic Design.
Who are Temple Smith's colleagues?
Temple Smith's colleagues are Sai Ram Kothuri, Chirasree Chowdhury, Ramu Thirugnanam, Gopinath N, Swetha Boggala, Idai Naveen, Rutuja Badhe.
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