Temple Smith Email & Phone Number

Arvada, Colorado, United States

Supervise team of 25+ diverse field operators and drive day to day operations following standard operating procedures. Direct work plan allocation/management and ensure proper communication and quick resolution as a crisis manager. Identify and monitor performance trends and take necessary corrective actions to meet service license agreement targets and ensure customer satisfaction. Responsible for applicable onboarding and continued coaching as required for field operators. Facilitate training through a variety of delivery methods including in-person and virtual instruction (Google Meet, Teams and Zoom). Take corrective actions based on performance and individual productivity while discussing continued improvement programs. Collaborate with internal and external vendor/partner teams to provide resource planning support for applicable projects and programs. Conduct periodic reviews with teams and prepare weekly status reports to higher management. Monitor trend analysis, work with individuals and teams to identify and minimize incidents. Carry out operational responsibilities by following standards and procedures as required by company policies while complying with legal regulations.Skills: Specialized Project Management · Interpersonal Skills · Leadership · Communication · Problem Solving · People Management · Supervisory Skills · Technical Support

United States

Supervise team of 25+ diverse field operators and drive day to day operations following standard operating procedures. Direct work plan allocation/management and ensure proper communication and quick resolution as a crisis manager. Identify and monitor performance trends and take necessary corrective actions to meet service license agreement targets and ensure customer satisfaction. Responsible for applicable onboarding and continued coaching as required for field operators. Facilitate training through a variety of delivery methods including in-person and virtual instruction (Google Meet, Teams and Zoom). Take corrective actions based on performance and individual productivity while discussing continued improvement programs. Collaborate with internal and external vendor/partner teams to provide resource planning support for applicable projects and programs. Conduct periodic reviews with teams and prepare weekly status reports to higher management. Monitor trend analysis, work with individuals and teams to identify and minimize incidents. Carry out operational responsibilities by following standards and procedures as required by company policies while complying with legal regulations.

Denver, Colorado, United States

Safely drove a mapping vehicle in designated areas while managing capturing equipment. Mapped cities and towns throughout my designated region. Communicated with operations lead daily to address mapping assignments and technical issues. Assisted drivers with hardware troubleshooting & installation. Completed daily electronic forms & reports of mapping accomplishments and equipment feedback. Performed weekly equipment inspections & shipped data drives for processing.

Through T. DeSigns I've conducted business as a graphic designer, photographer, architectural drafter, mechanical designer/drafter, SketchUp trainer, subject matter teacher and technical writer. I often dispense advice and assistance with photography and information technology.

Louisville, Colorado, United States

Educated customers on Tesla products, provided a positive customer experience and supported the Tesla staff.

United States

Classroom management and instruction for science and math, grades 6-12

Broomfield, Co

(Paid by S-Square Tube Products as Zilla partner company)Proficient user of graphic design and solid modeling software to provide technical, customer and IT support for renewable racking company.Continued supporting company products after company split from parent company (Next Generation Energy).

Lafayette, Colorado, United States

Proficient user of graphic design and solid modeling software to provide technical, customer and IT support for renewable energy engineering company.Provided computer best practices and software training to colleagues and customers. Answered customer’s technical questions to increase support for sales staff, pre and post-sale. Managed vendors who assist with redesign, shopping carts, and calculators. Created support documents ranging from spreadsheets, technical specifications, installation guides (print and video) and operation manuals. Established operating procedures, assembly processes and company culture for use in marketing, presentation, and social media. Designed and updated product documentation sets including installation, operation and maintenance manuals. artwork, brochures, manuals, web sites and videos including photography of company products, people and events.

Denver, Colorado, United States

Answered calls by utilizing the company's call management system and other software. Assisted 30+ customers per day, providing successful solutions in a polite manner using active listening to ensure customer retention. Achieved customer support certification and responsible for redesigning internal documentation.

Ba, Environmental Conservation

Activities and Societies: Sigma Nu Fraternity, introduced to AutoCAD

Physics & Philosophy

Activities and Societies: Sigma Nu Fraternity