Tenae Shaffer, Cpht Email & Phone Number

Chicago, Illinois, United States

• Provided assistance with patient reimbursement challenges with HCP
• Educated HCP on payor landscapes including Medicare and commercial plans
• Collaborative effort with the internal support program/hub
• Remote and In-Office interaction and education assistance on patient support program to HCP offices and staff
• Provided billing and coding updates to HCP for buy and bill products
• Provided education and knowledge in commercial and government reimbursement/access

• Provided assistance with patient reimbursement challenges with HCP
• Educated HCP on payor landscapes including Medicare and commercial plans
• Collaborative effort with the internal support program/hub
• Remote and In-Office interaction and education assistance on patient support program to HCP offices and staff
• Provided billing and coding updates to HCP for buy and bill products
• Provided education and knowledge in commercial and government reimbursement/access

• Provided in Clinic Training support for Physicians, Nurses, and new liasons in specialty clinics
• Provided classroom training for all new liasions and pharmacy technicians in specialty clinics
• Coordinated training scheduled for New liasions
• Developed training materials for liasions and pharmacy technicians working with specialty clinics
• Provide regular review of Prior Authorization and Finacial Assistance log and therigy for new liasons
• Conduct both new hire and ongoing functional training as well as quality assurance audits, primarily but not limited to our Pharmacy Technicians, Patient Support Center Representatives, and Pharmacy Liaisons

• Examine and interpret pharmacy records efficiently and effective against submitted claims data for potential discrepancies
• Conducting pharmacy network audits to ensure compliance with government regulations and decrease fraud
• Conduct onsite audits in a professional and respectful manner
• Use prescription knowledge to review pharmacy submitted documentation against submitted claim data
• Make confirmation calls to pharmacies prior to audit date
• Research board of pharmacy regulations as well as state and federal laws as they relate to prescription requirements and pharmacy practices

• Proactively offer assistance and respond to the needs and questions of all fans in attendance at Chicago Bears home games at Soldier Field
• Contribute assistance around Soldier Field for a safe and enjoyable game day for fans
• Communicate policies succinctly and positively
• Create a welcoming environment for fans across all demographics
• Provide fans with a high level of customer service by demonstrating our “Fans First” attitude

Chicago, IL

• Serve as a primary liaison between provider clinics, patients, pharmacy, and sales representatives for reimbursement and billing solutions for multiple high-cost medications billed to private (Medicare, Medicaid) and.
• Provide benefits investigation, prior authorization and appeals support for numerous provider clinics
• Communicate directly with healthcare staff (physicians and nurses) and clinics (i.e.: Rheumatology, Dermatology, Gastroenterology, Neurology, Urology, Oncology, Infertility, Infectious Disease, Hepatology, Obgyn.
• Assist provider clinics with reimbursement for specialty pharmacy and buy and bill medications
• Assist patients with copay/financial assistance support programs and applications for company sponsored medication assistance programs
• Screen for adverse drug events and adherence to regimen

• Provided advanced pharmacy technician services
• Managed specialty drug and supply inventories
• Trained and supervised staff technicians
• Effectively resolved chargebacks and other insurance rejections/billing issues
• Serviced multiple incoming calls while operating out window
• Assisted with PBM audits

Handling High volume calls and directing to the correct agent or department.Calling and setting up showing appointments for real estate listings.Typing spreadsheets and notices for the agents.Directing potential sellers or buyers to the right agent.Faxing and e-mailing documents to the correct department or agentOrganizing and filing important.

Collecting evidence and legal documentsHelp Lawyer backstage with all legal documents and evidenceOrganize and file legal documents and paperworkAny administrative duties for all Production staffGuide Plaintiff and Defendants to correct stage room and set-upRun personal assistant errands of any type for JudgesHelp research and book new cases for the show