Andrea Colburn Email & Phone Number

• Provided technical support and troubleshooting for providers and pharmacies.
• Collaborated to identify and resolve areas for service improvement.
• Managed user accounts, analyzed data, and collected feedback.
• Led live demos and training sessions for medical providers.
• Oversaw demo scheduling and trained new specialists.
• Participated in the Employee Impact Team for employee experience improvement.

• Ensured compliance with Medicare, Medicaid, insurance, and HIPAA regulations.
• Collected and compiled accurate patient admission information.
• Managed confidential patient data securely.
• Assessed patient eligibility for financial assistance.
• Negotiated financial responsibilities and processed payments.
• Acted as a liaison between medical staff, patients, and families.

Columbus, Ohio Area

• Obtained medical insurance benefits for patients using CPT and ICD-10 codes.
• Developed training manuals for providers.
• Ensured compliance with state mandates and HIPAA regulations.
• Authorized Medicaid claims accurately.
• Assisted in appealing contract status for in-network rates.
• Documented customer and provider contacts and actions.

• Provided childcare in my home for school age kids before and after school in addition to caring for several infants and toddlers the full day.
• Set up home business, including determining service rates, managing billing and accounts receivable, determining and managing inventory for consumables, etc.
• Provided excellent client service, including offering flexible schedules, ensuring learning based projects for children, and partnering with parents on solutions to enhance their child’s academic and social growth