Andrea Colburn Email & Phone Number

• Provided technical support and troubleshooting for providers and pharmacies.• Collaborated to identify and resolve areas for service improvement.• Managed user accounts, analyzed data, and collected feedback.• Led live demos and training sessions for medical providers.• Oversaw demo scheduling and trained new specialists.• Participated in the Employee Impact Team for employee experience improvement.• Mentored new hires through shadowing and one-on-one coaching.

• Ensured compliance with Medicare, Medicaid, insurance, and HIPAA regulations.• Collected and compiled accurate patient admission information.• Managed confidential patient data securely.• Assessed patient eligibility for financial assistance.• Negotiated financial responsibilities and processed payments.• Acted as a liaison between medical staff, patients, and families.

Columbus, Ohio Area

• Obtained medical insurance benefits for patients using CPT and ICD-10 codes.• Developed training manuals for providers.• Ensured compliance with state mandates and HIPAA regulations.• Authorized Medicaid claims accurately.• Assisted in appealing contract status for in-network rates.• Documented customer and provider contacts and actions.

• Provided childcare in my home for school age kids before and after school in addition to caring for several infants and toddlers the full day. • Set up home business, including determining service rates, managing billing and accounts receivable, determining and managing inventory for consumables, etc.• Provided excellent client service, including offering flexible schedules, ensuring learning based projects for children, and partnering with parents on solutions to enhance their child’s academic and social growth