Technical Support Engineer
Current- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.- Served as primary point of contact for support relating to owned solutions and products.- Explained technical information in clear terms to non-technical individuals to promote better understanding.- Maintained response times in compliance with internal policies to support business continuity.- Maintained personal repository of technical knowledge used to hone responses and shorten remediation times.- Managed and supported over 500 users regarding but not limited to troubleshooting hardware and software issues, escalating complex issues, and coordinating resolution efforts.- Configured hardware, devices and software to set up workstations for employees.- Maintained servers and systems to keep networks fully operational during peak periods.
