• Ensure that the client expectations of hospitality food and food service are consistently delivered• Conduct full briefings to all staff regarding events, detailing food and food service standards toensure that the staff are fully aware of the client requirements and their role in delivery• Continually monitor the service and food provided at the event and where necessary give feedbackto the service team to ensure the food and service is of the highest quality and in line with clientrequirements• Where necessary contribute to the team’s efforts to ensure the service is provided in a professionaland timely manner• Maintain a high degree of visibility and a hands on approach throughout the event• Act as the first point of reference for all client comments and concerns at a given event• Ensuring that correct number of staff are available for any given event and that staff are utilisedeffectively and productively throughout• Ensure all staff carry out tasks in accordance with company health, hygiene, quality and safetystandards• Managing the rota ensuring adequate staff numbers to meet business needs• Ensure a full shift handovers are completed at all times• Managing equipment inventory and notifying the General Manager of any repairs or large items ofequipment needed• Ensure clear communication is maintained between the departments.• Complete any other reasonable duties as requested by the General Manager and to ensure the smoothrunning of the service areas• Provide feedback and coaching to any member of staff ensuring that all team members are aware ofcompany standards and requirements• Cross training in the Events and Sales department – answering calls, taking new enquiries, answeringemails, adding new leads into the system, conducting show rounds

Supervise the efficient and economic running of the Catering Department• Work closely with other supervisors to maximise results in the day to day operation• Ensure day and evening events are executed in the professional manner as set out as per thecatering event sheet• Operating and supervising staff within all areas of the Inner Temple• Assisting in the organisation and implementation of services as requested by the Client and theCatering Management team• Managing a range of events as directed by the management team and ensuring teams are fullybriefed• Supervising the service of a daily seated buffet lunch, ensuring staff are prepped and briefed on thedaily menu and are ready for service• Ensure all new Inner Temple staff and agency staffs are briefed and provided with a standardinduction

Manage portfolio of 130-150 properties in South West London ( Embassy Gardens/RiverlightQuay/Battersea Power Station)• Answer general, maintenance and emergency phone calls, deal with all general enquiries andresolve reported issues accordingly• Manage and update VECO to carry out day to day tasks• Act as a central point of contact for all landlords, tenants, managing agents and contractors• Instruct maintenance works and ensure the completion of the work• Obtain cost estimates for approval by landlord or tenant before carrying out work• Arrange access to properties with correct notification, as necessary• Carry out regular apartment inspections (every 6 months)• Carry out snagging for new build, as and when requested• Accurately raise Work Orders• Process contractors invoices and all associated administrative work and update the system • Receive, prioritise and coordinate new tenancies and End of tenancies• Process notice to vacate – Section 21 Notices• Liaise with tenant and landlords after check-out, and manage damage claim and deposit release

• Maintain a high level of customer service, communicate courteously with customers by telephone, Email• Coordinate and manage customer complaints received via telephone/email and ensure all defects are logged accurately on our system (Clixifix)• Ensure any aftercare issues are passed to appropriate team/contractor, relevant access arrangements are made and customers are kept informed at all times • Coordinate the completion of defects during warranty period in accordance with aftercare procedures• Managing aftercare engineers diaries• Liaising with sub-contractors for booking jobs in • Provide help and advice to all customers for queries to post completion, reactive works and PPM`s (planned preventive maintenance).Visit customers if necessary to provide a one-to-one service.• General administration to the aftercare department• Dealing with NHBC claims • Processing purchase orders and liaising with Finance department

• Supervise the function of all banqueting department employees• Running events such as Receptions, Weddings, Parties, Conferences• Meeting and greeting event organisers• Liaise with Kitchen and Sales & Events Team in order to provide high standard service• Conduct daily briefings, employee performance reviews and trainings• Attend daily BEO meetings• In charge of OPERA charges and BlueCube

• Responsible for accurate Conference and Banqueting set up according to Banquet Event Orders• Anticipate and react to daily changes within the Conference and Banqueting space• Assisting in training agency and new staff

I am a flexible member of the Marriott Kensington’s food and beverage team. I have worked within roles throughout the department including the restaurant, room service, executive lounge and conference and banqueting. Responsibilities and achievements include; • Responsible for accurate Conference and Banqueting set up according to Banquet Event Orders• Able to adapt and react to daily changes within the Conference and Banqueting space• Assisting in training new staff within the range of roles• Meeting and greeting guests - striving to provide a high standard of service• Within the breakfast host role - taking orders, liaising with the kitchen, serving customers and cash handling.• Completed opening and closing procedures and day-to-day tasks within a number of roles in the food and beverage department including; restaurant breakfast host, buffet monitor, restaurant floor server, room service associate and executive lounge host.

Working as part of a small team responsible for the Private Dining and Meeting area within this five star central hotel. Daily duties included;• Greeting and welcoming guests in a genuine and friendly manor• Provided high standard of service throughout the event • Adapting service style according to nature of the event (social and corporate)• Responsible for both set up and breakdown of tables

Persona consultants with in stores, assisting customers with their credit.• Welcoming potential customers• Approaching customers and providing details regarding products• Processing credit applications• Matching customers needs to appropriate products