Teodora Ivanova Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga, Us

New York, Ny, Us

* Guided key stakeholders, such as customers, third-party vendors and Mark43 engineering teams, through the different stages of technical implementation, including: requirements gathering, solutioning, documentation, configuration, mapping, and user acceptance testing* Tracked technical project schedules with stakeholders, help identify schedule risks, and support Implementation Managers with mitigation strategies* Configured, scheduled and maintained containerized software across a multi-cloud environment* Updated external facing technical documentation to educate stakeholders on Mark43 technical solutions* Worked towards a worthwhile mission with a team of friendly and intelligent coworkers

Corona Del Mar, California, Us

* Serve as a primary point of contact for escalated TechOps cases.* Liaise with the Engineering department on advanced/escalated integration cases.* Use advanced tools such as Athena API, API Debug Logger/Kibana, and Postman.* Submit external support tickets to partner vendors.* Write advanced queries in AWS Redshift.

Corona Del Mar, California, Us

* Supported internal and external teams with technical integration issues and/or questions.* Documented integration-related processes, FAQs and department training guides.* Documented configurations that were adjusted during calls to further onboard future CS employees* Solved problems while being cautious of the repercussions that can come from making changes to live integrations.* Partnered and liaised with the Engineering department on advanced and escalated integration cases.* Worked on completing various high-level investigation cases at a time.* Took ownership of cases and reached out continuously to ensure that I'm providing the support that is expected.* Received 90% or higher on the customer feedback survey and a 4.8+ CSAT score.* Experience with various EMRs, EHRs, and Practice Management Systems.* Used AWS Redshift and DataGrip to read and execute data in the cloud database.

Atlanta, Ga, Us

* Accurately reported all Information System failures and requests in real time.* Escalated failures to Level 3 technicians as required in a timely fashion.* Met or exceeded all customer requirements pertaining to Information Systems support.* Analyzed and prioritized issues to minimize customer “down time” due to computer hardware or software failures.* Logged all customer issues into the incident management system and managed all issues in satisfactory resolution.

Atlanta, Ga, Us

* Installed and updated/upgraded hardware and software and executed various administrative duties as required.* Organized and managed users and groups on the company network.* Provided case support to internal employees with technical related issues.

Lakeland, Florida, Us

* Delivered customer service, resulting in 100% customer satisfaction rating.* Maintained up-to-date knowledge of product and service changes.* Investigated and resolved customer inquiries and complaints quickly.