Teodora Krstic Email & Phone Number

Serbia

Belgrade, Serbia

Belgrade, Serbia

• Advising clients on software best practices both functionally and technically• Organizing scoping workshops with the client• Creating technical specifications• Making sure delivery plans are executed• Setting client expectations• Resourcing and task prioritization• Reporting on project progress (internally and externally)• Mentoring junior consultant in the team• Internal initiatives (Release management process co-owner of initiative, Best Practice solutions, team member)

Belgrade

Communicating with Business Consultant to get back client's business needs, processes and system requirementsDesigning solutions from Business Consultant's functional specifications and gap analysisTranslating functional specification into solutionConfiguring the systemDocumenting and archiving all configuration work for future referenceProducing work estimates for configuration workAdjusting requirements and solution design throughout project lifecycleProviding delivery test plan and executing themConducting training to client users

Sprint Planning (product backlog, sprint backlog)• Prioritizing features and bugs – client’s and internal• Sizing sprint backlog• Create, develop, qualify and maintain the sprint backlog• Prioritize the items to best achieve goals• Updating tasks during the sprint• Ensuring that the development team understands the items in the sprint backlogSprint Review/Grooming• Review of what has been done and what has not been done and why• Review of how the potential use of the product might have changed• Review of the timeline, budget, potential capabilities for the next anticipated releases of functionalityDaily Scrum• Leading development team to complete tasks• Checking if everything is on time• Resolving developer’s problems in feature implementation or bugs fixingSetting up new projects and documentation• Understanding and balancing client’s needs and expectations• Designing softer functionality and other elements with clients and development team• Identifying new feature opportunities and feedbacks from the business owners• Leading the documentation and knowledge sharing about the product upgrades• Ensuring user acceptance criteria are documented and met

Belgrade

Implementation• Kick-off call with new clients – defining goals, strategy and go live date• Training new clients• Weekly meetings with clients during implementation processSupport• Providing first and second line, technical support to the clients• Daily meetings with clients• Operate as the main entry point when there is a question about the product• Resolving complex client’s issues through incident recognition, research and isolation• Resolution, escalation and follow up with client

Serbia

• Establishing the workings of its systems, procedures and operations.• Analyzing the structure of the business, its processes and determining areas in which technology or alternative solutions can add value• Defining procedures for the company• Manually testing of new features and resolved issues• Regression and UAT testing• Release and documentation preparing• Making sure features meet all business requirements when they are released

Serbia

• Daily communication with clients and employees• Participated in employee onboarding processes, ensuring the secure transition into a new role• Responsible for payroll preparation and processing, including gathering attendance records of the employees, cooperation with payroll department and controlling of the final settlement• Creating salary specifications and supporting financial department in invoicing to the clients• Creating and submitting different types of calculations and reports for clients• Working on implementation NAVISION program