Kelvin Teoh Email & Phone Number

Toronto, On, Ca

Markham, Ontario, Canada

Leading teams to develop and innovate AI SaaS products, managed the entire product lifecycle from ideation to maintenance. Key achievements include launching voice biometrics solutions, RAG bot utilities, data ingestion portals, and automated quality assurance testing tools. Additionally, implemented incremental sub-feature releases, accelerating market entry and improving final product quality.

Provided strategic guidance to clients on digital products such as chatbots, agent assistive technologies, and transcription services, facilitating ecosystem enhancement and cloud migrations. Achievements include attaining 'Application Development – Services' specialization from Google Cloud by establishing best practices for chatbot development, enhancing security, data governance, and reducing onboarding time. Used data-driven analysis to recommend new features and reduce agent workload, resulting in the creation of new self-service flows and increased customer satisfaction.

Collaborated with clients to understand their business goals and customer personas, leading to the creation of engaging conversational experiences through user-centric design methodologies. Designed and developed omni-channel bots (web, mobile, and telephony), integrating them with CCaaS solutions via APIs and custom applications. Incorporated web accessibility features in accordance with WCAG 2.0 standards, ensuring inclusive user experiences.

Developed custom Shopify storefronts for local businesses, utilizing HTML, CSS, JavaScript, and Shopify's Liquid template language. Implemented web accessibility features in accordance with WCAG 2.0, including ARIA labels and keyboard accessibility.

Managed the implementation of new HR and operational protocols during COVID-19, as well as a CRM migration. Led data-driven market research to identify customer needs and develop pricing strategies that increased revenue by 163% and improved customer retention to 73%.

New Tecumseth, Ontario

Built ML models for equipment metrics analysis and facilitated a multimillion-dollar line expansion feasibility assessment. Prototyped neural networks for real-time visual inspection of manufactured parts, achieving 98% accuracy.

Mississauga, On

Evaluated and improved existing designs for plastic extrusion machinery, specified equipment based on detailed requirements, and created CAD drawings for final approval. Focused on increasing durability, efficiency, and performance, leading to optimized production processes and reduced maintenance needs.

Hamilton, Ontario

Led weekly labs for 75 students, showcasing advanced Autodesk Inventor utilities to enhance their ability to present dynamic objects effectively. Organized and prepared essential files and documents to ensure smooth and timely completion of lab sessions.

Bachelor Of Engineering (B.Eng.), Mechanical Engineering And Management

Activities and Societies: McMaster Solar Car Team, McMaster Formula Electric, McMaster Dragon Boat ClubA engineering program that.

Bachelors Of Science, Kinesiology, Summa Cum Laude

Activities and Societies: McMaster Dragon Boat Club; Childhood Cancer at McMaster; Center for Health Promotion and Rehabilitation; Squash.