Tanya Pfeffer Email & Phone Number

Saint Paul, Mn, Us

Remote, Us

In 2022, I launched the End-Point Management Department from ground up. I recruited and led new team from inception supporting~3K end users initially, with a substantial increase to ~10K end users in

San Francisco, California, Us

I was promoted to roles of increased responsibility from sole hands on engineer to senior manager leading teams. ♦ Methodically devised and deployed strategic endpoint security standards. Constantly ensured compliance with global security.♦ Instrumental in leading technology process during mergers & acquisitions. Analyze acquired company systems and determine whether to utilize or integrate with existing systems and make methodical recommendations.♦ Consistently ensuring streamlined integrations to optimize business efficiency and productivity.♦ Led high performing team, consistently ensured adherence to compliance while providing best in class user experiences.♦ Fostered strategic relationships with cross-functional teams and executive leaders to bridge business/technology gaps. ✶Launched end-point management team from ground for this global organization. Built and managed team of six, rapidly scaling from supporting ~2,500 end users initially and grew to ~12K users at end of tenure.✶Orchestrated and deployed “Cloud First” strategy by seamlessly migrating management tools to Software as a Service (SaaS) solutions and Amazon Web Services (AWS) infrastructure modernizing the organization and achieving significant infrastructure cost savings with increased global availability/security.✶Instrumental in devising key strategies and deploying secure VDI environment by leveraging Amazon Workspaces.

San Francisco, California, Us

San Francisco, California, Us

In 2017, I pivoted into business/technical leadership role to translate needs and bridge the gap between technology, business and end users. ♦ Leveraged technical acumen to successfully manage distributed systems and applications with meticulous attention to detail.♦ Contributed expertise by seamlessly implementing and maintaining Zoom Presence across conference rooms and global offices.♦ Leveraged Jamf Pro to administer global macOS/iOS fleet and ensure optimized enterprise endpoint support and productivity.♦ Collaborated with IT Service Desk to institute professional development to streamline escalations and problem resolution. ✶Transformed workstation provisioning process from onsite to zero touch direct ship from factory to end user that resulted in millions of dollars in cost savings.✶Spearheaded innovative client platform infrastructure, designing, scaling, and maintaining high performance environment.

Santa Clara, Ca, Us

For this organization, I contributed strong hands-on technical expertise managing ~5K MacOS systems including configuration and management of backend servers, systems and endpoints and ensured high performing and secure environment. ♦ Executed robust testing and deployment of ServiceNow and Jamf integration.♦ Served as escalation point providing Tier IV support for helpdesk to ensure timely resolution to IT issues.♦ Administered and maintained Ubuntu and Mac OS X servers, consistently ensure optimized performance and availability.♦ Managed and maintained global MacOS/iOS fleet utilizing Jamf Pro and ensuring high availability and functionality.

Volketswil, Zürich, Ch

I had the opportunity to do some contract work for one of Switzerland’s premier Apple Consultant firms. In addition to meeting with clients, I also:• Administered the Ubuntu server based Jamf Pro multi-context environment• Built new instances for clients, and upgraded existing instances• Built software packages for distribution to macOS & iOS devices• Trained clients on use of Jamf tools, including initial JumpStarts• Consultation work with with clients in private industry as well as in the education space

St. Paul, Mn, Us

At Macalester, I contributed to planning the desktop computing development at the College, including evaluating new applications, testing configurations, maintaining a server-based image library, and participating in information technology policy development.• Worked collaboratively with the Help Desk to provide user support for desktop computing endeavors and took primary responsibility for first-level account administration and troubleshooting• Trained student workers on computer deployment, troubleshooting, and ticket management• Implemented and administered macOS and iOS management using Jamf Pro

Golden Valley, Mn, Us

I was responsible for maintaining all faculty laptops, lab/classroom computers, and student devices school-wide. • Maintained all faculty laptops, lab/classroom computers, and student devices school-wide• Helped to develop and implement a 1:1 laptop program for students• Implemented, managed, and trained users on PowerSchool Student Information System

Cambridge, Ma, Us

• Responsible for troubleshooting hardware and software problems on Macintosh and Windows computers and networks.• Maintained Administrative servers: Retrospect backup, Calendaring software, and Macintosh/NT file server.• Conducted hardware and software installations and upgrades.• Conducted software application training programs for staff.• Evaluated and purchased software and hardware.

Cambridge, Massachusetts, Us

• Responsible for troubleshooting hardware and software problems on Macintosh and Windows computers and networks.• Conducted hardware and software installations and upgrades.• Maintained full database of all user, computer, peripheral, and network information.

Bachelor'S Degree, Classics & Religious Studies

Communication And Media Studies