Tanya Pfeffer Email & Phone Number

Saint Paul, MN, US

Remote, US

In 2022, I launched the End-Point Management Department from ground up. I recruited and led new team from inception supporting~3K end users initially, with a substantial increase to ~10K end users in

San Francisco, California, US

I was promoted to roles of increased responsibility from sole hands on engineer to senior manager leading teams. ♦ Methodically devised and deployed strategic endpoint security standards. Constantly ensured compliance with global security.♦ Instrumental in leading technology process during mergers & acquisitions. Analyze acquired company systems and.

San Francisco, California, US

San Francisco, California, US

In 2017, I pivoted into business/technical leadership role to translate needs and bridge the gap between technology, business and end users. ♦ Leveraged technical acumen to successfully manage distributed systems and applications with meticulous attention to detail.♦ Contributed expertise by seamlessly implementing and maintaining Zoom Presence across.

Santa Clara, CA, US

For this organization, I contributed strong hands-on technical expertise managing ~5K MacOS systems including configuration and management of backend servers, systems and endpoints and ensured high performing and secure environment. ♦ Executed robust testing and deployment of ServiceNow and Jamf integration.♦ Served as escalation point providing Tier IV.

Volketswil, Zürich, CH

• I had the opportunity to do some contract work for one of Switzerland’s premier Apple Consultant firms. In addition to meeting with clients, I also:
• Administered the Ubuntu server based Jamf Pro multi-context environment
• Built new instances for clients, and upgraded existing instances
• Built software packages for distribution to macOS & iOS devices
• Trained clients on use of Jamf tools, including initial JumpStarts
• Consultation work with with clients in private industry as well as in the education space

St. Paul, MN, US

• At Macalester, I contributed to planning the desktop computing development at the College, including evaluating new applications, testing configurations, maintaining a server-based image library, and participating in.
• Worked collaboratively with the Help Desk to provide user support for desktop computing endeavors and took primary responsibility for first-level account administration and troubleshooting
• Trained student workers on computer deployment, troubleshooting, and ticket management
• Implemented and administered macOS and iOS management using Jamf Pro

Golden Valley, MN, US

• I was responsible for maintaining all faculty laptops, lab/classroom computers, and student devices school-wide.
• Maintained all faculty laptops, lab/classroom computers, and student devices school-wide
• Helped to develop and implement a 1:1 laptop program for students
• Implemented, managed, and trained users on PowerSchool Student Information System

Cambridge, MA, US

• Responsible for troubleshooting hardware and software problems on Macintosh and Windows computers and networks.
• Maintained Administrative servers: Retrospect backup, Calendaring software, and Macintosh/NT file server.
• Conducted hardware and software installations and upgrades.
• Conducted software application training programs for staff.
• Evaluated and purchased software and hardware.

Cambridge, Massachusetts, US

• Responsible for troubleshooting hardware and software problems on Macintosh and Windows computers and networks.
• Conducted hardware and software installations and upgrades.
• Maintained full database of all user, computer, peripheral, and network information.

Bachelor'S Degree, Classics & Religious Studies

Communication And Media Studies