Receiving first notice of loss inbound calls Making initial contact calls and follow-up calls to Insureds Tracking claims process and compliance Researching prior losses Notifying and updating agents Monitoring faxes and e-faxes for proper distribution

Alpha Numeric Data Entry with high focus on Excel applicationsOpen mail / Prepping mailCustomer Service (provide client and carrier support by telephone, e-mail and the web)Record, maintain, enter and/or verify current carrier ratesDocument Customer Change requestsMonitor files from clients and carriers

Resolve escalated software customer issuesAssure customer acceptance of and quality of resolutionIdentify and escalates issues that require advanced product knowledgeThoroughly documentation of all workCreate technical solutions Provide support to Implementation personnel.