Project Management•Lead key projects or releases, including leading cross-functional teams to drive changes or processes to completion.•Provide presentations / updates as required.•Communicate project updates and process changes to impacted management and users.•Manage the validation of business systems to ensure regulatory compliance. System Releases•Effectively interacted with all levels of the Service Business to ensure the successful delivery and implementation of new or existing Service Business Systems releases.•Identify system or business process enhancements, gather supporting requirements and develop functional documents.•Create, edit and execute test cases that encompass system changes.•Identify system enhancements and defects to improve user experience and meet service goals.•Assist with developing and issuing communications for point releases, upgrades and process changes.Training•Build, maintain and deliver content for Systems Training•Ensure that ongoing training needs are identified and met.•Optimize training delivery methods to maximize effectiveness and system adoption (virtual, video, user guides)•Provide updates to all training material, including user guides, videos, etc., to support latest version release•Mentor newer to career team members and assist with knowledge transfer.•Deliver critical feedback and coaching.Reporting and Analytics•Create and maintain relevant reporting for assigned project / system•Support ad-hoc report requests from service leadership•Analyze data to provide key insights to inform service management of processes and objectives.Technical, Development and Process Support •Provide on-going support for the Service Business Systems and related systems to ensure department and Service goals are achieved.•Identify root cause of system issues, provide corrective action to management.•Identify process gaps to end-users to reduce issues and errors, create and provide documentation to support processes.•The development and use of no-code and low-code process automation tools.•Ability to design processes to achieve functional and user requirements.•Ability to use no-code and low-code platforms to automate simple process workflows and generate process KPIs and visual management tools.