Tera Olson Email & Phone Number

Spokane, WA, US

Menlo Park, California, United States

*Onboard Specialist and SME for Clinical, Enterprise and Health System accounts and ordering providers supporting all GRAIL Galleri Sales Consultants.*Perform audits for data integrity across all systems (Salesforce, Laboratory Information Management System, Provider Portal) *Liaison for internal stakeholders nationwide *Support Commercial Sales Team and.

Helena, MT

• Voice support for all products and services to the 36 State Agencies across the state of Montana.
• VOIP, Switch and Data network and design. Billing, cost allocation, data discrepancy reconciliations, number assignments, call center flows, ACD agents, feature changes, phone equipment, MAC address assignments and.
• Moves, adds and changes, disconnects (MAC-D) and call pilot voicemail services

Denver, Colorado, United States

• Omitted call prompter clouds and created VOIP internal routing. Thus resulting in over $10k a month in cost savings.
• Place orders and trouble shoot network connectivity: SIP Trunks, MPLS, Local Loop, Toll Free, Cisco VOIP, Legacy PBX, Voicemail, IVR, ACD Agents, 911, DID assignments.
• Negotiate voice contracts and compliance through audit of services. AT&T $1.2M alone.
• Prepare cost allocations for internal chargeback for IT services
• Maintains corporate telecommunications and IT database of voice & data services and the associated terminating equipment. Asset management and depreciation.
• Prepares statistical tracking of telecommunications service costs for operating units trending analysis, forecast, VOIP deployment, circuit and capacity rightsizing.

Broomfield, CO

• Worked with internal business units for Solution Product Development to execute managing the implementation of a Billing Support System in conjunction within all Level 3 and corresponding federal government programs.
• System requirements from order entry front end, through provisioning to back office with federal government requirement accountability. Designed, tested, documented and executed the roll out of multiple projects.
• Responsible for collecting, documenting and disseminating project requirements specific to financial operations. Managed the deliverables for the build organizations to successfully execute the specifications of.

Denver, Colorado, United States

• Provide cost analysis for over 30 international and domestic sites for VOIP deployment
• Implemented Avaya VOIP IPT System nationwide.
• Created Call Center routing, greetings, call flow, circuit inventory, financial reporting
• Provisioning of all voice and data services. Wireless, local loop, circuit
• Contract negotiations and management of all external vendor relationships.
• Implemented new Call Accounting Software system.

Denver Tech Center, CO

• Deployed Cisco VOIP IPT with Network Team and Engineers.
• Worked with users to understand problems and opportunities, complete business and systems analysis for VOIP project. Created process and procedures for telecom field users.
• Full analysis of existing legacy PBX equipment, access footprint, implementation strategy.
• Recommend System conversions, cost analysis, capacity and network designs, Project Management, facility downsizing, process creation and deployment and institute cost saving measures within telecom & data services.
• Procurement through billing for all telecom inventories to include Infrastructure circuit design, capacity requirements, data center needs, equipment and connectivity costs.
• Interpret Call Center performance data and identify opportunity areas.

Denver, CO

• Manage and lead many projects by identifying issues and providing resolution to meet schedules, deadlines, budget requirements and customer satisfaction.
• Prepare and maintain statistical tracking of telecom costs and usage by service type.
• Coordinates with vendors and divisional personnel to assure timely completions of new installations and other telecommunications changes.

Anchorage, Alaska Area

• Managed the largest company accrual for the carrier network. Responsible for $25 million annual network costs. Verify the accuracy of circuit inventory and distribution cost related bills.
• Prepare and maintain statistical tracking of telecom costs and usage by service type.
• Place and track vendor orders for new or changing services incorporating all technical requirements for timely delivery.

Englewood, CO

• Supported multiple teams in process creation and process management.
• Created inventories for generating systems to support data flow, accuracy and data reporting integrity.
• Project management role and responsibilities, performed root cause analysis, resource allocation, change control, implementation and support.
• Designed and trained all levels of processes. Tier 1 Management presentation to Tier 5, key stroke level for internal operations.

Aurora, CO

• Monthly reporting of financials and borrowing base requirements. Provided detail analysis reporting by product type specific to margin and profitability.
• Managed a team of 6 employees.
• Managed 150 corporate accounts with annual revenues of $15 million.
• Collected over $1 million in Accounts Receivable disputes, considered to be bad debt.

Denver, CO

• Built, test and implemented both commercial and carrier products and services.
• Processed and audited the production and invoicing of multiple billing cycles,for local, long distance, carrier, wholesale and any new products being developed by Marketing according to tariff.
• Provided monthly revenue reporting to upper management.
• Coordinated with divisional personnel to assure timely completions of new installations
• Implemented new products and services post bill audit and rate table build and design.

Denver Tech Center, CO

• Managed a team of five individuals.
• Credit approvals, billed revenue, reconciled disputes and collected receivables.
• Budget responsibility through general ledger journal entries and reconciliations.
• Managed borrowing base contract compliance for financial institutions

Education record

ISO: Audit and compliance SOX: Internal Audit and Financial Advisory

Education record

Management and Strategy Institute Six Sigma: (SSGBC) Green Belt American Express

Associate’S Degree, Business Administration, Management And Operations

Activities and Societies: Volleyball Team