Tera Rose Email & Phone Number

Meridian, Id, Us

-Work with site leadership to achieve successful, consistent delivery.-Develop, coach and train team members to ensure team performance efficiency and success.-Responsible for providing oversight to key performance indicators (KPIs), customer satisfaction, performance monitoring and associate development/mentoring.-Resolve complex and urgent issues with fast execution while maintaining fair balance of customer expectations and business needs.-Assist with designing workflows to facilitate one-call resolution with minimal customer effort, while increasing operational efficiency.-Help design workflows to facilitate one-call resolution with minimal customer effort, while increasing operational efficiency.

-Manage inbound correspondence and telephone contacts for customers and stakeholders. -Resolve escalation inquiries in accordance with policy and procedure. -Mentor, develop, and guide staff to efficiently and accurately meet business needs. -Maintain a positive, professional work environment collaborating with stakeholders to promote cooperative and effective outcomes. -Monitor and analyze metrics leading to recommendations and implementation of process improvement efforts. -Lead staff to ensure ongoing compliance of policy and procedures. -Manage and foster clinical providers and healthcare organization relationships. -Implement policy regulations into business process.-Strong business analytics and problem solving skills.

Boise, Id

-Met with patients who did not have medical insurance to determine if they qualified for financial assistance programs including Social Security Disability, Medicaid and County Assistance.-Assisted patients and clients with completing paperwork for various assistance programs and followed the account until the patient was approved or denied.-Followed up on all self pay accounts registered in the hospital to determine whether or not they qualified for assistance.-Experience working with hospital charity programs, various insurance companies and assistance programs. -Followed up on County Indigent applications for appeals/withdrawals, submitted medical records and submitted itemized statements to the County for payment.-Processed financial aid applications and adjustments.-In-Person Assister for the Idaho Healthcare Exchange.-Worked closely with Social Workers to access additional resources for patients.

Boise, Id

-Assisted individuals in developing and practicing the skills defined on their psychiatric rehabilitation plan.-Linked individuals to community resources and peer supports to promote community integration.-Actively engaged individuals in services indluding outreach visits at the individuals home or outpatient facility.-Carried individual caseload under supervision of Program Manager.-Responsible for developng treatment plans.-Ensured all required documentation is completed in a timely, comprehensive and legible manner.-Consulted and collaborate with all team members including psychiatrist on a regular basis.-Assisted individuals in gaining access to needed psychiatric, medical, social, residential, financial and other services appropriate for the individual.-Maintained strict patient confidentiality. -Taught coping skills and symptom management.

Boise, Id

-Administrative support for all Emergency Medicine of Idaho providers.-Coordinated meetings for EMI providers.-Scheduled interviews for recruiting purposes.-Assisted EMI providers with keeping all licensures current.-Maintained a positive and professional working relationship with EMI providers and other healtcare organizations.-Assisted with payroll and accounts payable.-Maintained Emergency Medicine of Idaho website and personnel files.

Meridian, Id

-Met with patients who did not have medical insurance to determine if they qualified for financial assistance programs including Social Security Disability, Medicaid and County Assistance.-Assisted patients and clients with completing paperwork for various assistance programs and followed the account until the patient was approved or denied.-Followed up on all self pay accounts registered in the hospital to determine whether or not they qualified for assistance.-Experience working with hospital charity programs, various insurance companies and assistance programs. -Worked closely with Social Workers to access additional resources for patients.-Verified insurance benefits.