Terell Smith Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

Managed the migration of workstations, following detailed migration manuals, ensuring smooth transitions while minimizing disruption tousers.Provided on-site technical support for employees, assisting with desktop setups, including Outlook signatures, OneDrive sync, and M365applications to enhance productivity.Performed inventory management of new and old equipment, capturing serial numbers and organizing work areas to ensure an efficient andaccurate process.Verified application functionality and print options, and escalated complex issues to the site lead, ensuring timely resolution and maintaining ahigh level of service quality.

Houston, Texas, United States

Configured and set up workstations for a law firm, ensuring all systems were operational and tailored to user requirements.Established wired connections through an enterprise switch, optimizing network performance and reliability for client operations.Installed and configured Microsoft Teams on multiple workstations, enabling seamless communication and collaboration for legal staff.Conducted password resets and user account configurations, ensuring secure access to systems and compliance with IT policies.Collaborated with team members to troubleshoot and resolve any technical issues, ensuring a smooth setup process and minimal downtime for users.

Provided on-site technical support for voting equipment, ensuring all systems were functional and ready for use during the election process.Assisted poll workers in troubleshooting hardware and software issues related to electronic voting machines, facilitating a smooth voting experience for constituents.Conducted training sessions for poll workers on the operation of voting technology and best practices for addressing common technical challenges.

Greater Houston

Provided technical support by imaging and configuring computers for deployment in a large-scale Epic EMR implementation across multiple hospital locations.Managed and coordinated packaging, shipping, and delivery of IT hardware to ensure timely installation at various hospital sites.Performed on-site installation and setup of computers and peripheral equipment, following detailed technical documentation and run books.Troubleshot hardware and software issues during the installation process to ensure smooth equipment functionality.Collaborated with cross-functional teams to support the successful go-live of Epic EMR, minimizing disruptions to healthcare operations.Managed deployment, configuration, and support of iPhones and iPads through Mobile Device Management (MDM) solutions to ensure secure integration with the Epic EMR system.

Sugar Land, Texas, United States

• Successfully coordinated and executed the distribution of over 40,000 laptops to students and staff within the FBISD school district, ensuring timely and accurate delivery.• Diagnosed and resolved over 1,000 hardware and software issues on-site, significantly reducing downtime and ensuring seamless user experiences.• Uploaded and configured VPNs on thousands of student and staff devices, ensuring secure and reliable remote access to the school's network.• Executed various stages of device distribution, including student check-in, device handout, login assistance, initial setup, troubleshooting, and student check-out.• Demonstrated strong problem-solving skills by addressing and resolving technical issues on the spot.• Participated in the campus prep phase post-distribution, focusing on reimaging and refreshing PCs, decommissioning and organizing equipment carts, and setting up technology in classrooms, libraries, and computer labs.• Adapted quickly to a fast-paced environment, handling multiple tasks and adjusting to location and plan changes with ease.• Maintained clear and effective communication with team members, district staff, and students to ensure a smooth workflow and successful project completion.

Brookshire, Texas, United States

Provide technical support for warehouse management software, ensuring proper functionality and assisting staff with system navigation.Diagnose and resolve hardware issues related to barcode scanners, handheld devices, and computer workstations.Conduct training sessions for warehouse staff on using IT systems effectively and provide ongoing support for any related questions or issues.Monitor system performance and data accuracy in inventory management, performing regular audits and implementing improvements as needed.Collaborate with IT teams to facilitate system updates and ensure compliance with IT security protocols and standards.

Katy, Texas, United States

• Operate and monitor the automated car wash tunnel equipment, ensuring it functions correctly and efficiently.• Maintained high-quality standards for vehicle cleaning by regularly inspecting equipment, addressing issues, and making adjustments asneeded.•Interacted with customers as they enter and exit the car wash, providing assistance, answering questions, and ensuring a positive customerexperience.•• Identify and troubleshoot technical issues or malfunctions in the car wash equipment, taking corrective actions to minimize downtime.• Coordinated with other team members, such as customer service representatives and maintenance staff, to ensure smooth overall operations.• Identified opportunities for process improvement to enhance the speed and efficiency of car wash operations.

Houston, Texas, United States

• Oversee the operation of security cameras and alarm systems, ensuring the safety and security of the restaurant's premises.• Managed the operation of ordering kiosks, addressed technical issues and coordinated repairs or updates.• Ensured the proper functioning and trouble shooting of POS systems for order processing and payment transactions.• Utilized and managed inventory management software to track and control restaurant's supply of perishable items.• Coordinated with IT support teams or vendors for technology upgrades, and ensuring that the systems are up-to-date.