Terence B. Email and Phone Number

• Checks the documents and customer information supplied for claims processing. Make sure the claim forms, supporting materials, and any additional information needed are accurate and comprehensive.• Acquires new claims from clients and records them, adding relevant data to the database. Gather the essential information, including as claimant details, policy numbers, incident reports, and dates.• Keeps claim files and ensures that all documents related to claims, including correspondence, reports, images, and any supporting evidence, are properly filed, categorized, and stored.• Assists clients in addressing problems or difficulties with claims processing. Work together with relevant departments or people to address customer concerns, expedite the processing of claims, or settle any disagreements or inconsistencies. • Informs clients about the claims procedure, coverage limits, and the conditions of the insurance. Inform clients of their rights and obligations,  rules for submitting claims, and any other information that may be necessary to their claims.• Complies with company policies, processes, and legal requirements when processing claims. Ensure adherence to regulatory requirements, industry standards, and data protection laws. Participate in training programs, performance reviews, and process improvement projects to support quality assurance activities.

- Assist students with various needs using technical skills.- Provide inbound and outbound support through email, WhatsApp, phone, and video calls.- Use critical thinking, problem-solving skills, and interpersonal skills to respond to student inquiries.- Verbally communicate in a clear and concise manner.- Handle case work, which represents a large majority of the responsibilities.- Professionally answer questions and resolve issues related to course planning in the Degree Planner tool.- Communicate with students via email or video call.- Troubleshoot errors with the Degree Planner.- Escalate tickets to Technical Support as necessary.- Stay abreast of policy changes as indicated in the knowledge base.- Remain up to date on standard procedures in a rapidly changing environment.- Regularly evaluated on performance and adherence to policies and procedures.

• Provide exceptional customer service by promptly and professionally responding to customer inquiries, concerns, and complaints via phone• Coordinate and schedule vehicle detailing appointments based on customer preferences, availability, and the company's resources. Ensure accurate and timely communication regarding appointment confirmations, changes, or cancellations.• Develop a deep understanding of the detailing company's services, packages, and pricing. Educate customers about the different options available and provide recommendations based on their needs and preferences.• Initiated contact with leads through outbound phone calls. Presents the detailing services, highlight the benefits, and create interest in potential customers. Tailor the pitch based on the specific needs and preferences of the target audience.• Built and maintain relationships with potential customers through consistent communication. Follow up on leads, address inquiries, and provide information about the detailing services. Establish trust and rapport to enhance customer loyalty and increase the likelihood of repeat business.

• Arranged and coordinated meetings both internal and external• Recorded minutes of the meeting and maintaining up to date information regarding client's requests for a certain project.• Assisted the CEO in administrative work and communicating updated information to developers and designers.• Organized and maintain physical and electronic files, ensuring proper documentation and filing systems are in place. Retrieve files and information as needed and ensure confidentiality and security of sensitive documents.

• Provided technical assistance and support to customers who reach out for help. Interact with customers through phone and ensuring prompt and effective resolution of their issues.• Diagnosed and troubleshoot technical problems reported by customers, both hardware and software-related. Guide customers through step-by-step solutions, perform remote troubleshooting, and help them resolve issues with the company's products or services.• Developed a comprehensive understanding of the company's products, including their features, functionalities, and technical specifications. Stay updated on new releases, updates, and industry trends to provide accurate and up-to-date information to customers• Documented customer interactions, troubleshooting steps, and solutions in a CRM system or other designated tools. Maintain accurate and detailed records of customer cases for future reference and knowledge sharing.

• Handled inquiries about patient's eligibility for provider services. • Offered accurate and up-to-date information about the patient’s insurance coverage and other relevant details. Educating customers on benefits, eligibility, and network providers.• Assisted in resolving provider-related claims inquiries and issues that involves researching and analyzing claims, coordinating with relevant departments to facilitate claim resolution, and communicating outcomes to healthcare providers.• Ensured accurate benefit information such as deductibles, out of pocket, etc. are given depending on the patient's health plan • Examined procedure codes if authorization is required. Analyses who is in financial risk for a specific service and creates inventory requests for claims that need to be reprocessed.• Assigned as a chat support specialist that handles 3-5 conversations simultaneously.

• Responded to customer inquiries, complaints, and requests through phone. Handled a wide range of questions related to account balances, transactions, card activation, rewards, and general card usage.• Identified and resolved customer issues, such as declined transactions, lost or stolen cards, unauthorized charges, and technical problems.• Provided clear and accurate information about card features, benefits, and policies to help customers make informed decisions. This includes explaining fees, terms and conditions, and additional services available. • Handled customer service requests such as ordering replacement cards, issuing additional cards, and updating card limits.• Accurately documented customer interactions, issues, and resolutions in the appropriate systems or databases.

- Became part of the Information Systems Department for the purpose of work immersion.- Assigned to complete ad hoc tasks for a period of 80 hrs to complete the requirements for graduation (SHS)- Learned from colleagues and fellow interns regarding the business process and organizational structure.