Terence Foo Email & Phone Number

Singapore

Singapore

- Reviewing and updating of Standard Operating Procedures- Development of Task Manuals as part of operational continuity- Onboarding and training of new Frontline associates- Implementation of operational process changes and new software through trainings- Investigation and coaching of associates that require guidance and re-trainings- Review of daily operations to ensure operational excellence- Conducting of service audits and trainings aligned to LQA and Forbes… Show more - Reviewing and updating of Standard Operating Procedures- Development of Task Manuals as part of operational continuity- Onboarding and training of new Frontline associates- Implementation of operational process changes and new software through trainings- Investigation and coaching of associates that require guidance and re-trainings- Review of daily operations to ensure operational excellence- Conducting of service audits and trainings aligned to LQA and Forbes standards for Front Office Service Excellence Show less

Singapore, Singapore

Contingent Worker at Meta- Lead and provide management oversight and supervision across 17 reception teams across APAC to ensure delivery of first-class experiences that is aligned to global standards whilst navigating cultural nuances- Reviewed the recruitment, induction, and training of new Frontline personnel (receptionists and site security leads) whilst providing support for development of existing team members- Oversaw and managed implementation of any changes or… Show more Contingent Worker at Meta- Lead and provide management oversight and supervision across 17 reception teams across APAC to ensure delivery of first-class experiences that is aligned to global standards whilst navigating cultural nuances- Reviewed the recruitment, induction, and training of new Frontline personnel (receptionists and site security leads) whilst providing support for development of existing team members- Oversaw and managed implementation of any changes or upgrade of software systems and reception operational procedures- Reviewed existing standards and procedures, and collaborated with APAC security teams to propose and implement new best practices- Managed projects that involved the reviewing of Frontline physical operations environments and recommend improvements to enhance operations and customer experience- Developed and enhanced skills and knowledge of Frontline team personnel- Curated and launched Customer Service Enhancement training for Frontline team personnel- Liaise with regional counterparts to ensure global practices and standards are aligned whilst sharing best practices to ensure operational excellence Show less

Singapore, Singapore

Managed onsite Hospitality and Catering Services for the Bloomberg Singapore account.Managed a team to provide support to Bloomberg Singapore's Facilities team to ensure seamless daily operations ranging from:- Facilities Management to resolve in-person or online requests from employees in a timely manner through the relevant workplace team or partners- Front Desk Management including managing Front Desk team for Shipping, Receiving, Security and Badging systems and… Show more Managed onsite Hospitality and Catering Services for the Bloomberg Singapore account.Managed a team to provide support to Bloomberg Singapore's Facilities team to ensure seamless daily operations ranging from:- Facilities Management to resolve in-person or online requests from employees in a timely manner through the relevant workplace team or partners- Front Desk Management including managing Front Desk team for Shipping, Receiving, Security and Badging systems and Visitor Management System in ensuring a smooth delivery of seamless and welcoming experience for visitors and employees- Vendor Management including sourcing for new Food and Beverages products and managing vendor partnerships in ensuring the delivery of quality products to cater to 700 employees- Staffing Solutions including recruiting and training new staff, planning staff schedules and reviewing staff performance to support the functions of Workplace Team- Data Analytics including generating monthly Profit & Loss reports and quarterly business reviews for Bloomberg Singapore's Food and Beverage to identify consumptions trends and meal preferences, while eliminating food wastage to drive Bloomberg Singapore's sustainable business model- Special Projects included curation of carepacks for 700 employees during COVID-19, managed Business Contingency Planning during COVID-19 to navigate the constant COVID-19 workplace guideline changes and updated the workplace to ensure compliance whilst constantly sourcing innovative solutions to surprise and delight employees Show less

Singapore, Singapore

- Service Recovery Cost Management- Implementation of Operational Excellence Initiatives- Guest Services Enhancement Initiatives- Handling Guest Feedback/Complaints- Running shifts with manning on hand- Training and guiding of peers- Check in/out service

Singapore, Singapore

- Champion for Hotel loyalty programme- Running shifts with manning on hand- Training and guiding of peers- Check in/out service- Post-opening Team (1 month after soft launch)

Singapore, Singapore

- Pre-opening Team- Preplanning of S.O.Ps- Inspection of Rooms prior to soft launch- Running shifts with manning on hand- Training and guiding of peers and trainees- Check in/out service- Problem Solving at moment’s notice

Singapore, Singapore

- Assisting with opportunities to improving guests’ satisfaction- Running shifts with manning on hand- Training and guiding of peers and trainees- Check in/out service- Problem Solving at moment’s notice

Atlanta, Georgia

- Guest Service Agent- Night Auditor- Communications Agent- Executive Level Concierge

Singapore

- Expediting and serving of lunch and dinner service- Taking reservations- Hosting of private events- Cashiering

Geneva Area, Switzerland

- Working alone in hotel- Manning the front desk at night- Check in/out service- Making and sorting reservations- Accommodating to guests' requests

Singapore

• Assembly and delivery of festive goods (Hampers, Roasted food items)• Setting of buffet - Lunch, Dinner Service• Afternoon Tea Service

Singapore

• Regular checking and arranging of stocks• Promoting and selling of product range (F1 Grand Prix)• Up-selling of products

Singapore

• Overall-in-Charge of men within unit (CCO Maju)• Receiving, issuing and checking of store items and rations

Singapore

• Promotion Efforts• Selling of new flavor selections• Up-selling Efforts

Singapore

• Internation buffet setup - Breakfast, Lunch and Dinner service• A la Carte service• Food Runner• Assisted Banquet and Room Service during events

Singapore

• Food Preparation within Delicatessen Department• Cooking of Barbeque Items• Involved in stacking and stocking of display items

Singapore

• Email marketing effort• Data entry• Checking of lead information in Microsoft Excel

B.A. (Hons) In International Hospitality And Tourism Management, First Class Honours

B.A. (Hons) In International Hospitality And Tourism Management, First Class Honours

Student Study Advisor: Marketing, Feasibility Studies - Accounting.