Experienced Senior Virtual Environment Support Consultant | Enthusiastic Cyclist | Road Race OrganiserDriven Senior Virtual Environment Support Consultant with 16+ years of experience, dedicated to empowering users with exceptional support. Skilled in customer service, troubleshooting, and user experience and passionate about resolving complex technical issues.At IES, I spearhead support initiatives, ensuring efficient user onboarding, troubleshooting, and resource creation. My expertise covers diverse areas, including UK Building Regulations, Thermal Simulation, 3D modelling. I actively stay updated on industry trends to provide informed guidance.Beyond work, I am an avid cyclist and founder of localclimb.cc, sharing stories of fellow cyclists. My passion translates into meticulous organisation, as I successfully managed and sanctioned several races across Scotland.I believe in continuous improvement, striving for excellence both professionally and personally.
Listed skills include Ies Virtual Environment, Customer Service, User Experience, Troubleshooting, and 15 others.