Teresa Clapper Email & Phone Number

Magnolia, Ohio, United States

United States

Experience: 17 years of Management and Consumer Relations experience. Managed Inbound and Outbound Sales Telemarketing department and Consumer Care Specialists. . March 11th, 2001-current Suarez Corporation Industries N. Canton, OHSales Rep Consumer Relations Assistant Manager Customer Care Specialist SupervisorInbound and Outbound Call Center Assistant ManagerDescription: Responsible for overseeing the Inbound and Outbound… Show more Experience: 17 years of Management and Consumer Relations experience. Managed Inbound and Outbound Sales Telemarketing department and Consumer Care Specialists. . March 11th, 2001-current Suarez Corporation Industries N. Canton, OHSales Rep Consumer Relations Assistant Manager Customer Care Specialist SupervisorInbound and Outbound Call Center Assistant ManagerDescription: Responsible for overseeing the Inbound and Outbound sales department. A Team Leader that works with agents to improve sales performance, including revenue per call, overcoming objections, and cross-sell/add-on techniques. Train sales team on new campaigns and products. Monitor calls, attendance, attitude, and progression. Maintain presence on the sales floor to assist agents during calls and available for helpdesk when agents have questions. Coach veteran reps and new reps to constantly improve performance.Functions/Activities• Meetings and emails• Training• Coaching• Monitoring• Reporting• Keying orders/Data Entry• Morale boosting• Maintain campaign/product knowledge• Issue discipline as neededSkills Required• Supervisor experience• Strong leadership• Good communication Skills• Training skills• Good listening Skills• Team player• Sales experience• Problem solving• Goal oriented• Outgoing and energetic attitude• Computer experience• Punctual and reliable Show less