Teresa Ebert Email & Phone Number

Cultivate close relationships with customers, building a loyal clientele by going the extra mile on deliveries.• Communicate with customers to clarify needs to produce the best service outcomes.• Exceed customer expectations consistently as evidence by high feedback ratings and frequent repeat customers.• Manage multiple orders simultaneously while providing quick, accurate service under tight deadlines.• Utilize company software to manage and prioritize customer orders and special requests.• Efficiently manages upset customers, conflicts and challenging situations by communicating clearly, researching problems and resolving issues.• Meets and consistently exceeds personal revenue targets and order fulfillment goals.

Deliver a consistently elevated level of customer service to each client and support a safeenvironment by identifying problems and resolving them in a professional manner.•Proved to be a resourceful asset to the management team by supplying original solutions,introducing new concepts, actively negotiating and resolving differences, and employingconstructive criticism.•Orchestrated all social functions to including private parties, business meetings and formalengagements.•Coordinated with marketing representatives to organize campaigns and events.•Conducted training sessions for newly inducted staff, teaching proper bar services•Furthered development and refined skills in mixology and increased culinary knowledge byresearch and direct training•Aided with inventories, ordering, end of day reports, cash handling and menudevelopment

Increased bar revenue through the development and marketing featured cocktails from limitedresources.•Generated higher ticket averages by adeptly training employees on suggestive up-sellingtechniques.•Decreased labor costs by analyzing team members' strengths versus customer flow, hiring skilledbartenders, and adjusting the schedule appropriately.•Supplied administrative and general support to both the sales and catering team in a variety ofactivities including meetings and banquet related functions•Ensured effective communication of client needs from catering to appropriate operationaldepartments•Resolved complaints and concerns in courteous and friendly manner, focusing on customer serviceneeds and interest

Utilized effective communication with other employees to ensure they were in proper position.•Being always observant of the surroundings to insure of the safe movement of oncoming traffic.•Attended monthly safety meetings and consistent use of Personal Protective Equipment.•Monitors the traffic to ensure that all safety guidelines and policies were always fully followedand supported a clean and organized work environment.•Produced and supported all necessary work-related reports and records.