Manage cases directed to the CEO, handling complex customer complaints from start to finish to ensure complete resolution.Operate independently, managing time and scheduling to address each case thoroughly.Specialise in resolving escalated cases where previous customer service efforts have fallen short.

Focused on recruitment, vetting new fitters, and managing compliance documentation, collaborating with Regional Installations Managers for onboarding.Led a tiling project to enhance customer experience, ensuring a seamless customer journey from start to finish.Undertook a 6-month secondment as Team Leader, later extended to 9 months, to cover long-term leave. Supported team development before returning to the Customer Service Advisor role.

Oversaw daily shop operations, achieving target KPIs and maintaining high customer service standards.Managed team schedules and holiday approvals in line with company policies.Conducted team coaching and managed e-learning programs for staff development.Supported the Garden Centre Manager with high-standard audits.Held keyholder responsibilities, including opening/closing the store, cash handling, and processing refunds.Delivered team briefings to communicate performance metrics and daily objectives.

Advanced from Customer Assistant to Deputy Manager through continuous performance, including roles as Stock Controller and Cash Administrator.Achieved placement on Tesco’s Deputy Manager Options Program and Store Manager Academy, graduating with a 94% technical validation score.Successfully managed Tesco stores for 3 years, with responsibilities including KPI achievement in sales, waste reduction, and payroll efficiency.Oversaw recruitment, right-to-work compliance, and audit delivery.Led and coached team members to foster skill development and team growth.

Assembled optics and light sensors to exact specifications for environmental sector applications.Adhered to tight schedules and production deadlines, supporting high-quality standards.