Document Control / Internal Quality Auditor / Process Design & ImprovementFive plus years of successful experience in internal quality auditing, process design, and document control. Involved in this development is writing and analyzing level three work instructions, modifying current procedures, and monitoring their impact on other departments and/or customers. While making observations and implementing corrective actions, I make recommendations and provide support in the root cause analysis process and the follow-up of potential problems.EXPERTISE• Process Development & Improvement• Project Planning and Implementation• ISO Quality Team Leader, Trainer, & Auditor • System Integration Team Member• Subject Matter Expert• System and Microsoft Office TrainerExtensive Team Involvement in the Conception to Birth of ISO IntegrationChampioned employees to accept the organization’s new quality processes and performances standards Notable Attributes:Extensive & Formal Research Skills – ability to solve internal and external issuesAbility to communicate processes effectively and mentor others successfullyResponsibilities & Skills Included, but not limited to:12+ years experience in several levels of sales operations, including: handling client relation issues, managing and reporting on major accounts, and mentoring several lower level administrative assistants. My superiors consistently recommended me for involvement in cross departmental projects. Due to the visibility of my position I was labeled a Task Force Team Specialist which provided the opportunity for my extensive involvement in quality control and auditing. • Corporate Training and Lead for a large Sales Support Staff• Account Management Solutions Representative for Major Accounts• SEAGATE CRYSTAL REPORTS writing – Strategic Level• Microsoft Office – all areas including ACCESS database programming and writing