Teresa J. Email and Phone Number

TBA SOON

PRESIDENT/CEO04/04/2016 to CurrentBSCMCOA is a non-profit organization that was established to encourage youth and young adults entrepreneurship in underserved communities to Act Out through Art not violence or promiscuity to help prevent teen pregnancies and youth/young adult incarceration. Through programs that enable them to stay focused on career/academic success.

Improved efficiency protecting the interests of vendors and shareholders by reviewing resumes, updating expertise to ensure assignments were filled with the most qualified applicants. Used Ring Central for in/outbound calls to recruit IA’s from a nationwide database. Proficient use of Excel, MS Office-Word-Outlook-Teams for various vendors, deployments opportunities and call logs. Sent deployment opportunity text, Ack emails, created scripting, handled multiple apps and systems via 3 monitors.

Used windows based environment to assist vendors, named insured and lienholders with auto claims per State Farm Total Loss Express and TDP (Title Documents Processing)

Handled heavy call volume regarding auto claims, title documents, car rental and repairs. Arrangements for tow and or pick up.

I'm paid to help make people happy and I love every moment! PHONE BANKER TEAM LEAD07/2018 to 12/2021Assisted customers in a call center environment with filing claims, password resets, account updates, open/close and reactive dormant accounts. Handle calls with 100% quality, remained compliant with all required regulations.

Assisted clients with the transition from group medical care to retirement/disability Medicare. Clients were assured that they would get the plan that was best for them in particular. Used a windows based program in a high volume call center environment.

CUSTOMER SERVICE SPECIALIST12/2015 to 02/2017Provided superior customer service to nationwide database by helping with password resets, tech support, mailing out coupons for tobacco products per Phillip Morris.

Responsible for handling 3 chats at a time while gathering the necessary information to accurately assist each customer in a call center environment. I provided light trouble shooting to help resove issues before transferring customers to technical support. Clients were provided with upgrades to their mobile plans and mobile devices.

Superior customer service implemented for over 2,600 correctional facilities and law enforcement agencies in 45 states and more than 850,000 inmates nationwide in a call center environment. Performed duties in a Window and Excel based environment using state of the art technology. Answered a multi-line phone system.

Assisted customers in a call center environment. Responsible for transferring, answering and making outbound/inbound calls via a multiple line phone system. Conducted data entry from a Windows based environment and properly closed each call. Also assisted clients with finding the best prescription plan specifically for them.Provided coaching & employee incentives to boost team moral. Effectively communicated with those in need of improvement by offering constructive criticism in… Show more Assisted customers in a call center environment. Responsible for transferring, answering and making outbound/inbound calls via a multiple line phone system. Conducted data entry from a Windows based environment and properly closed each call. Also assisted clients with finding the best prescription plan specifically for them.Provided coaching & employee incentives to boost team moral. Effectively communicated with those in need of improvement by offering constructive criticism in professional manner. A manner which highlights the good while still emphasizing areas of improvement to maintains de-escalated work environments. Show less

Provided Administrative Assistance to key shareholders by assuring deadlines were met in a timely matter. Scheduled imperative meetings & reserved conference rooms for Executive Level clients. Also provided lobby desk relief for various Texas Instruments buildings.Responsible for assessing ALL necessary checks and balances were met per regulatory requirements to acquire employment with Texas Instruments, it's temporary services & it's contractors.Photography for passports &… Show more Provided Administrative Assistance to key shareholders by assuring deadlines were met in a timely matter. Scheduled imperative meetings & reserved conference rooms for Executive Level clients. Also provided lobby desk relief for various Texas Instruments buildings.Responsible for assessing ALL necessary checks and balances were met per regulatory requirements to acquire employment with Texas Instruments, it's temporary services & it's contractors.Photography for passports & badges. Handled the creation of badges for Texas Instruments, it's temporary services & it's contractors.Trusted to use File Magic to confidentially file sensitive documents i.e. criminal background checks, social security & written assurances. Show less

Responsible for scheduling conference room meetings for key shareholders. Also approved & submitted timesheets for ALL Administrative Security staff. Lobby Desk Administration. Assistance with security clearance for various contractors. Granted access to property after reviewing proper credentials were provided.

Assigned to various contracts/sites to provide administrative security, building security & front desk reception. Responsible for keeping a DAR (Daily Activities Report) of ALL personnel.Conducted camera sweeps using a 48 camera cctv system.

Provided superior customer service to worldwide database via EPIC (employee payroll information center) regarding employee benefits 401k, Roth. i.e. Grandfathered sick leave, holiday pay & PTO.Also assisted with password resets and light troubleshooting. Used a Windows/Excel based system in a call center environment.