I have a current background in leadership and developing team talent with accountability for quality and productivity. I have extensive experience in operations and customer service in the financial industry. I am looking for an opportunity to quickly contribute to organizational objectives.Due to bank conversion, I have exposure with identifying potential gaps in workflow processing to avoid impact to customers and daily operations.Owned the relationship with an external vendor to adhere to defined reporting parameters on transaction exceptions on their network. Successfully completed the corrections on a quarterly basis in adherence with vendor requirements. Managed risk for avoidance of potential fines and penalties.