Teresa Sims Email and Phone Number

335 Rooms• Increased transient ADR $9.00 in 2014 over prior year• Lead and coordinated the entire 2013 & 2014 budget process• Implementation of all Hyatt Brand Standards• Consistently achieve 27% food cost• Accomplished 30% NOI growth over last year • Leading positive trend in NPS guest service scores

420 Rooms • Coordinated $12 MM renovation in aftermath of Hurricane Ike• Consistently achieved over 75% Rooms Profit • Increase of Guest Service Arrival Score from 8.37 to 9.19 • Achieved 93% on hotel mystery shopper program 2009, 2010 and 2011• Developed and implemented “ The Dow Hotel Company Efficient Cleaning Program” resulting in 28% savings in Housekeeping payroll• Decreased turnover in the Rooms Department 65%• Increased NOI 15% in 2011 over prior year

382 Rooms• Total Revenue increase in 2007 of $2,500,000 over prior year• Increased transient demand 17% through effective Revenue Management• Coordinated $12 MM renovation over 10 month period• Highest improvement in Guest Service Scores in company history• Decreased turnover in the Front Desk and Housekeeping 50%• Achieved 90% on hotel mystery shopper program 2005, 2006, 2007 and 2008• Implemented all Brand Standards and Service Culture Training• Led transition… Show more 382 Rooms• Total Revenue increase in 2007 of $2,500,000 over prior year• Increased transient demand 17% through effective Revenue Management• Coordinated $12 MM renovation over 10 month period• Highest improvement in Guest Service Scores in company history• Decreased turnover in the Front Desk and Housekeeping 50%• Achieved 90% on hotel mystery shopper program 2005, 2006, 2007 and 2008• Implemented all Brand Standards and Service Culture Training• Led transition team of other Richfield acquisitions of properties Show less

415 Rooms • Maintained 100% RevPAR Index after 9/11• Reduced labor cost 23%• Improved Departmental profit 11%• Decreased turnover by 10% in Front Office and Housekeeping• Achieved 89% Overall Guest Satisfaction