• Established new standard for what program analytics should look like within the organization.• Facilitated workshops with program teams to identify and solidify the purpose of each program. • Identified program impacts/outcomes and implement solutions to begin measuring them.• Provided program guidance in the areas of program effectiveness and efficiency. • Managed project of implementing a new inventory management system for the warehouse operations.

• Defined and managed implementation of new and improved processes to provide value for customers.• Coordinated new market launches of software product.• Defined KPIs for SAP BW reporting in order to provide transparency of business results.• Provided training to regional process experts on existing and new processes.• Drove global process designs / enhancements and projects for software contracting to ensure compliance with local legal and financial regulations

• Met with customers to understand software support needs and as result provided newcommunication and training for software updates.• Worked with brand professionals to develop software release communication concept.• Created new and scalable process to communicate software features to end customers.• Increased customer satisfaction (according to customer survey) by providing easilyaccessible support material about software product features

• Developed launch concept for asset management product.• Coordinated product launch in European and US markets.• Oversaw preparation of product images, videos, and other marketing material.• Collaborated with sales, engineering, and other business development managers to create best practice marketing initiatives for new product line.• Compiled product, market and customer data to forecast accurate sales and profit projections.

• Organized multiple training's for international Product Managers.• Coordinated life cycle activities for products entering maturity phase.• Tracked key metrics and developed spreadsheets for new product launches.• Developed marketing campaign material and training content for product launches.

• Consulted with clients to identify design requirements for each project.• Obtained approval of concepts by submitting designs to clients for feedback.• Developed design deliverables that improved, differentiated and functioned well for clients organizational and employee needs.• Negotiated with vendors on availability, product specifications, distribution, delivery deadlines and price.