Teresa Wright Email & Phone Number

Killeen, Texas, United States

El Paso, Texas Area

Ansbach, Germany

Ran day to day operations of CTC admissions office.Worked closely with Education Center Director on meeting the educational needs of Soldiers and their family members.Assisted Active Duty Soldiers with enrolling in classes via Go Army Ed. Advised students on tuition and fees in accordance with school policy. Created, maintains, and updated student records. Provided educational information and counseling to all eligible students on program requirements, admissions and withdrawal policies.Met the companies enrollment expectations and maintained a high level of student retention. updating the campuses Facebook page with school events, semester start dates and registration deadline dates.represented the school at educational fair events to talk to potential students about taking the next steps to advance their education.Ran weekly reports on student enrollments.Created and submitted monthly reports on student enrollment, community outreach and marketing.

El Paso, Texas

Obtained detailed assignment information from clients and/or applicants to utilize and provide effective customer service.Recruited, interviewed, and tested applicants to evaluate their qualifications for assignments. Administered the training of temporary employee (s) to upgrade their skills for assignments. Filled client (s) work orders with qualified employees.Scheduled and provided pre-assignment orientation to all temporary employees.Monitored temporary employee attendance and performance.Troubleshoot to resolve problems or complaints of the client and temporary employees.Coached and counseled employees to ensure quality performance and job satisfaction.Implemented company award programs to recognize good performance. Coordinated the use of other staffing vendors as necessary.Answered telephones to provide desired information for clients, employees, and applicants.Maintained client and temporary employee records to ensure completeness and accuracy. Reconciled invoices from all vendors and prepare for final approval and payment.Produced requested management reports.Processed Payroll .

Fayetteville, North Carolina Area

Determined eligibility through applicant interviews, records and evaluations.Prepared and maintained case files for each program participant.Managed and maintained participants files and all related confidential paperwork and case notes.Input accurate and complete data for all contacts and clients into agency database.Provide career counseling, intensive job readiness, job search and placement assistance.Supervised, recruited, trained, developed, coached and communicated with all associates and management.Developed and maintained contact with community organizations and educational institutions for the purpose of outreach, recruitment and positive public relations.Received and reviewed applications material, test, test results and other source documents for accuracy, completeness and consistency.

Liaison between students and government agencies and departments.Developed and maintained a professional relationship with local businesses and community agencies such as El Paso Housing Authority, Job Corps, West Texas Food Bank, Department of Assistive and Rehabilitative Services and Texas Work Force Commission.Identified and recommended program resource requirements to help students find the career program that fit both their eligibility and personal goals.Assisted students in completing the registration process by assuring the completion of registration packet.Managed office filing systems to ensure all student information was secure.

Hampton Virginia

Received and responded to initial calls from customers regarding hardware, software, and connectivity issues/problems. Addressed customer questions, complaints and billing inquiries with the highest degree of courtesy and professionalism to resolve in one call resolutionOffered alternative solutions when appropriate with the objective of retaining customer's businessHandled business transactions in connection with activation of new customer accountsCommunicated with customer using web based tools and demonstrated the associated proficiency in typing and grammar as well as data entry.Made financial decisions to protect/collect revenues and adjust customer accountsAssisted management with scheduling and tracking of workforce and vacations schedules in accordance with set company guidelines and requirementsConsistently met required company sales quota.

Fayetteville, North Carolina Area

Supervised daily activities of at risk youth in a group home facility.Maintained daily behavior modification program for each child as part of the Positive Behavior Supports System.Provided ongoing guidance and support for each resident.Accompanied residents on field trips, activities and outings.Supervised residents and provided assistance during study or homework time.Implemented and monitored educational, recreational activities and cultural activities for residents.Provided appropriate documentation of residential services, including forms, logs and reportsAssisted in maintaining confidential and complete files for each resident.Inspected private living areas and monitored distribution of secured medication.Trained and supervised personnel.Implemented policies, procedures and state health regulations.Managed the inventory and purchasing program.