Teresa A. Email & Phone Number

Greater Chicago Area

▪ Collaborated with IT team members and vendors to implement organization wide migration and adoption of myEvolv electronic health record.▪ Facilitated requirements gathering sessions involving stakeholders at multiple levels of the organization to define clear specifications to customize low-code/no-code software to meet end-user needs.▪ Analyzed system data using SQL queries to identify opportunities for business process improvements and myEvolv customizations and collaborated with software development team to drive adoption of changes to increase revenue and improve efficiency.▪ Configured and tested low-code/no-code software forms, virtual views, and workflows in myEvolv EHR in a self-hosted environment.▪ Collaborated with IT team and Agency staff at multiple levels to plan and drive implementation of migration from on-premises SharePoint sites to Modern SharePoint employee portal.▪ Conducted in-person and virtual agency-wide training on myEvolv EHR, Modern SharePoint employee portal, MS Teams and Telephony Integration.▪ Collaborated with IT, Marketing, Development, and outside vendor on discovery, migration, implementation, and adoption of digital marketing platform HubSpot for organization website: www.ucanchicago.org▪ Completed certification in HubSpot Marketing Software 2/24/2024▪ Trained Development Department personnel on use of Marketing Hub and provide monthly reporting on contact/engagement. ▪ Collaborated with statewide representatives of Illinois Department of Children and Family Services and Child Welfare Contributing Agencies via the Illinois Technology Advancement Stakeholder Committee and Data Literacy subcommittee.

Greater Chicago Area

▪ Customer Service and troubleshooting point person for Network employee technical problems resulting in decreased helpdesk calls;▪ Advocated for purchase and implementation of Tableau resulting in 50% decrease in reporting time, increase in available resources for research and exploration on other projects, and increase in meaningful use;▪ Provides statewide technical training for network employees, in person and remotely;▪ Developed inspirational “Big Picture Training” currently utilized in management and leadership training series;▪ Investigation of “critical incidents” to identify service gaps, opportunities for improvement resulting in Network process improvements;▪ Liaison with IT personnel to facilitate report design and integration.▪ Develops and implements data collection and tracking mechanisms allowing for enhanced reporting ▪ Provide strategic data analysis, identifying trends, and improvement opportunities▪ Makes recommendations and implements plans for program improvements as needed▪ Point of Contact on critical data requests from government officials, IDCFS attorneys, contract monitors, internal staff, and the Office of the Inspector General;▪ Active member of CWAC Innovation and Technology Subcommittee and UCAN Risk Management Committee

Greater Chicago Area

▪ Strategic planning; ▪ Develop, implement, and monitor QI processes to ensure compliance with contract requirements and accreditation standards; ▪ Assisted in development of core training series;▪ Launch and complete research projects analyzing program data utilizing Microsoft Access and Excel for the purpose of program evaluation and improvement;▪ Monitored and analyzed program data to develop process improvements, and use of resources while maintaining a high level of accuracy.

Greater Chicago Area

▪ Completed utilization review (UR) of over 200 files per year;▪ Analyzed UR results. Developed and distributed reports on outcomes; ▪ Assisted in the development, distribution and implementation of written policies and procedures for the service network;▪ Developed, distributed, analyzed and reported on Provider Satisfaction Surveys and Client Satisfaction Surveys;▪ Managed and input data utilizing proprietary database software; ▪ Trained new and existing employees in all aspects of network/program activities.

Matteson, Il

Case Manager for the Teen Parenting Service Network, providing assessment, support, resource referral, etc., for teen parents in the care of the state of Illinois and their children. Coordinated services and resources via the DCFS system and legal system to improve life outcomes for young families.

Master'S Degree, Social Service Administration, Graduate

Bachelor Of Arts (B.A.), Social Work

Activities and Societies: ROTC