Detection of intellectual property issues via Web and social media monitoring for clients providing school assessments and professional certification. Implement enforcement programs for Cease & Desist, DMCA, and Terms of Service. Complete investigations and test buys.

Client management for 15+ online Brand Protection accounts. Analysis and intellectual property enforcement across online marketplaces, websites, apps and social media for trademark and copyright infringement. Domain monitoring and initial Cease and Desist letters. Client calls and customer service, training and managing a remote analyst team, collaborating with sales to provide the best solutions for clients.

Managed a 12 member team of onsite and remote Brand Protection analysts, coordinated delivery schedules for Brand and Domain Monitoring reporting. Client support and technical issue troubleshooting. - Created analyst quality assurance program- Documented service offerings and training materials for internal use- Ensured team consistently met all weekly, monthly, and quarterly publishing deadlines and service level agreements

Research and discovery of online trademark, copyright, and phishing issues for corporate clients, created process documentation for internal processes, Brand Protection analyst training, Social Media monitoring and coordination, special project management.

Brand trade dress consulting, email newsletter creation, brand protection portfolio creation, sales letters, SEO, Social Media portfolio creation and maintenance, Web copywriting for small business clients. Grant writing and email newsletter creation for non-profit clients.- Collaborated with volunteers to create Madison Eastside Farmers Market Vendor Guide, a tool to help sellers maximize sales at the market.

Fulfilled a variety of roles in intellectual property protection including:- research and reporting on potential trademark, brand, and copyright infringements based on client parameters- detecting and initiating takedown of phishing incidents, - initiating takedowns of counterfeit product via auction sites - reporting compliance issues on franchisee and group member websites- account set up and client training for social media monitoring services - analyzing and reporting relevant new domain name registrations to clients