Sep 2017-presentVerification Test LeadVSS 14.0 revamped software and updated instrument platform. Leading 15 testers offshore in Romania and 3 local testers. Responsible for Project planning, estimating and release planning, risk management and defect triage. Multiple internal releases with formal software verification hand-off to Platform Verification.Jul 2016-Sep 2017Verification and Exploratory Test Lead for Vantage 2.5.0 & 2.5.1 Lab Workflow tracking to prepare slides and sending orders for Primary and Advanced Staining. Case assembly and business intelligence modules for informatics data warehousing (ETL jobs). Ventana Connect for HL7 messages. Added Order Entry and Ventana Interface Point compatibility. Managing co-development partners in Romania, India and Spain.2014-2016Verification Test Lead VSS 12.4 & 12.5 Host Application testing for Class 3 FDA highly regulated Medical Devices for Advanced Staining Cancer diagnostics including 5 Instrument platforms with 3 codebases to global markets.• Requirements review for accuracy and testability, creating test plans and estimates, test strategies and test procedures based on requirement trace matrix, and engineering design, software verification and formal validation.• Testing included GUI (Graphical User Interface) testing, integration with Embedded software systems for instrument controls, integration for advanced tissue staining customer operator experience. • Validating and Testing with over 20 external and internal custom software tools.• Improved processes in the development and test cycle to be more efficient. Created user guide for iButton inventory testing, as well as contributed to Tester’s Guide to improved onboarding experience and mentoring new contractors.• Supplemental staining procedures to production customers and pre-production development for FDA and pre-market approvalsInterviewing and hiring for Software Developers, Tester Engineers, and Dev Managers

Quality Project lead for QuickBooks desktop and online payroll applications focused mainly on compliance for filing and paying taxes electronically to government agencies, expanding subscriber coverage needs. Customer advocate for the software user's interaction design, accuracy of financial information, timely compliance, confidence of task completion and ease of use. Also, internal reporting, customer support tools, and maintenance including ease of use improvements and agency mandated changes throughout the product lifecycle. Product development process improvement including agile scrum techniques, facillitating innovation events, and cross business unit collaboration.Supported over 1M payroll subscribers for Filing and paying taxes (paper & e-file), E-file/e-pay customers 400K quarterly unique customers, 62% coverage of state agencies per subscriber base, $1.3 M transaction volume quarterly, 1.5 support contacts per 100 customers, reject rate 1.4% (mainly customer supplied bad account numbers), year-end 400K employers uploading 11M employee W2s.All aspects of SW Testing including participating in Project kick off, Sprint Zero definition of minimal viable product, use case development and requirements review for testability. Providing level of effort estimation, sprint milestone definition. Risk based approach for writing test strategies, test developments, trace matrix for requirements coverage, test execution, test results reporting. Defect reporting & analysis, change control board, testing defect resolutions, user acceptance testing and beta testing coordination. Also end of life for product lines and IT refresh of internal servers failovers, cutovers, and high availability/high performance scalability.

Started as customer support rep for QuickBooks Small Business Accounting Software covering all aspects (software installation, troubleshooting, accounts payables and receivables, payroll, accountants- pro advisors program, inventory, online banking, connectivity, major account subscribers.) In 2001, became second tier support to help other reps including off shore support in 24x7 support model by phone, email and chat. Developed and published internal and external knowledgebase entries, as well as working with product development on customer feedback, bug reporting and training for beta and regular support reps.

Responsible for handling customer transactions including taking deposits, disbursing cash, travelers checks, cashiers checks, investigating fees, Balance currency, cash and checks in cash drawer at end of each shift for $15000 drawer.

•Managed daily operations and exceeded annual sales goal of $1M while maintaining a grade B or better corporate rating.•Supervised and delivered performance reviews for 40 employees.•Completed hiring, training, shift scheduling, product inventory management, and equipment maintenance.("When you are green you are growing, when you are not, you rot!" Ray Kroc McDonald's founder on continuous learning)

Multi-location small business, Data entry for DacEasy accounting software, centralized inventory management (early Zebra barcode adopter) and computerized order fullfillment, payroll data entry