Teresa Cardoso De Lemos Email & Phone Number

Porto, Pt

IBTM 23:-Managing accounts, keeping daily correspondence, guiding buyers and clients through the registration process and all platforms used until the event-Exceptional customer service-Dealing with C/D-suite hosted buyers in the MICE industry-Hosted Buyer Recruitment/Selection-Business Development -Relationship building and networking-Managed 17 accounts and 25 countries (responsible for sourcing and targets)-Accounts overperformed by 33% in 2023-Time management-Target oriented -Liasing with partners to arrange flights and hotels whilst maintaining strict budget control.WTM Latam 2024:-Sourcing, vetting, approving high quality, relevant Hosted Buyers-Managing event registrations-Assisting Hosted Buyers with their registrations and any other query-Communication with C/D-suite Hosted Buyers-Liaising with convention bureaus and tourist boards for the organization of Familiarization Trips, promoting and managing the qualification of attendees (Hosted Buyers), overseeing tour logistics and communicate with both sides for smooth operation.-Communicating with suppliers to arrange logistics and operations for the event in name of the Hosted Buyers-Weekly reporting on targets and milestones achievedBusiness Development focus:- Generate new business opportunities by increasing the number of hosted buyers sourced. Source new and existing accounts, identifying potential group and individual hosted buyers.- Gap Analysis: identification and discussion of gaps in the programme, sourcing/recruitment strategy to implement, in order to meet targets and generate business for both the Buyers and Exhibitors.

London, England, United Kingdom

Operations both pre-show and onsite. Responsibilities include:All furniture, show catering, AV, IT, floral, features, offices, etc. while co-managing the budget with attention to detail. Worked on shows such as:-incosmetics Paris 2022-Arabian Travel Market Dubai 2022-MCM Comic Con London 2022-Infosecurity London 2022-ILTM Cannes 2022

United Kingdom

• Perform pre-flight checks relating to equipment safety & cleaning standards• Conduct demonstrations on safety procedures & ensure they are followed correctly throughout the flight• Deliver customer service to a high standard, maintaining a friendly, positive demeanour whilst communicating with passengers and responding to their queries• Able to handle potentially extreme situations in a high-pressure environment with little room for mistake• Deliver clear & timely announcements and keep passengers informed of any delays or issues• Able to administer first aid to passengers when required and deal with medical situations in a discrete & professional manner, ensuring the situation is handled calmly• Adhere to strict food safety standards whilst serving food and beverages to passengers• Collaborate with colleagues to plan tasks & ensure sales activities are completed on time during short flights and targets are met

Vilamoura, Portugal

• Greeted guests upon arrival and completed check-in procedures.• Assisted with the organisation & smooth operation of scheduled events• Managed 300+ beach beds, including accommodating client requests/preferences + restaurant reservations• Managed reservation enquiries via numerous channels including phone, e-mail, online and face to face bookings• Handled complex reservations spanning multiple different hotels• Dealt with numerous VIP & high-profile customers• Promptly and professionally handled all guest concerns, often under challenging circumstances involving antagonistic customers

Porto E Região, Portugal

Providing assistance and fashion advice to customers;Customer service;Performing store inventory;Store organising, cleaning;Window dressing and store display according to Marketing department's rulebook.

Vale Do Lobo, Portugal

• Acted as first point of contact for the office• Assisted in the creation of presentation media, including writing creative property descriptions and choosing & editing photos• Answered all calls & emails in a professional and responsive manner and relayed all messages accurately and efficiently• Managed the contact database, accurately & responsibly capturing client data• Managed the company website ensuring it is kept up to date• Undertook various data entry duties, making extensive use of Excel and other in-house back office software

Vilamoura

• Greeted guests upon arrival and showed them to their assigned tables;• Assisted with the organisation & smooth operation of scheduled events• Managed reservation enquiries via telephone • Dealt with numerous VIP & high-profile customers• Promptly and professionally handled all guest concerns, often under challenging circumstances involving antagonistic customers

Vilamoura

Vilamoura

Vale Do Lobo, Algarve

Restaurant Kids’ Club:Performing games and activities with children while the parents have dinner.

Vale Do Lobo

Received and organised food products;Made fresh bakery products to be served every morning;Received and organised international newspapers;Cashier duty;Performed inventory;Organised store display.

Vale Do Lobo, Portugal

Taking care of children (infants to pre-teens);Making dinner;Putting children to bed;Handling unexpected situations, such as sickness or night terrors.

Licenciatura, Languages And Business Affairs, 14/20

Activities and Societies: ESN Aveiro volunteer for 3 years, NELRE volunteer for 1 year3 years of German and Arabic. Modules of Marketing.

Pr Certificate By Cipr, Public Relations

CIPR certificate at PR Academy Ethics; Corporate Social Responsibility; Events; PR Campaign planning; Stakeholder mapping.

Linguaskill, English, C1

LinguaSkill Cambridge Certificate

5

6 months of Erasmus programme in Warsaw, Poland.

Ef, Ingles, C2