- Detects and remediates digital brand impersonation threats using Capital One’s brand or identity through various channels, including, social media, phishing, vishing, smishing, and instances of proprietary code leakage. - Produces and disseminates intelligence reports, developed through in-depth investigations and OSINT research, to stakeholders to enhance cybersecurity awareness. These reports focus on threats and emerging trends in brand impersonation that have potential to impact customers and Capital One associates. - Effectively communicates actionable threats and metrics during presentations such as the Monthly Cyber Intelligence Exchange call involving over 100 associates. This facilitates discussions to better enable intelligence-driven operations and informed decisions at Capital One.- Takes a leadership role in the Executive Protection Program, offering services, fostering awareness, and collecting intelligence on threats targeting executives at Capital One.- Collaborates with stakeholders from Cyber Fraud, Brand Governance, technical investigations, and Insider Threat teams to protect Capital One, customers, and partners from Cyber Threats.

- Coordinated response activities, disseminated pertinent information, and facilitated executive communication across Cyber and key stakeholder organizations during cybersecurity incidents and events.- Established a well-defined, organized, and effective process to respond to developing and actual cybersecurity threats which may impact Capital One business operations.- Managed executive communication and response coordination for active cyber events and incidents.- Addressed cyber response stakeholder issues regarding investigation, response and remediation.- Produced assessment of Capital One’s susceptibility and impact to emerging or active widespread exploitation of a vulnerabilities.

- Leveraged cloud and on-premise host/network-based logs in Splunk, snowflake, and Kibana to perform in-depth analysis, and escalating actionable cases to Cyber Incident Response Team (CIRT) for remediation.- Conducted statistical and behavioral analysis to determine the effectiveness of security solutions.- Identified gaps in Cyber Security Operations Center (CSOC) processes, create workflows, and revising procedures.- Lead weekly collaboration meetings with up to 100 participants from 16 teams across the organization to share projects, findings, and updates.- Developed, maintained, and advocated for regular monitoring and reporting of operations from centralized tools, providing actionable metrics and recommendations for improvement.- Facilitated team training sessions to share actionable cyber threats, fostering education, and awareness.- Utilized approximately 88 tools including Wireshark, AWS Guard duty, Sysmon, OSquery to detect malicious activity in Capital One’s environment.

- Provided support to approximately 5,000+ employees and contractors by troubleshooting and maintaining laptops, mobile devices, printers and other peripheral equipment within the company. - Played a key role in the migration of over 10,000 end users from Microsoft Office Suite to G Suite - Conducted training sessions for new associates, contractors, and interns ensuring they had the necessary access and an understanding of troubleshooting fundamentals. - Conducted audits to ensure 100% computer accuracy in computer inventory count, uploading the results to SharePoint and ServiceNow - Imaged Mac OS and Windows devices with up-to-date operating systems - Proactively escalated issues amongst approximately 34 different teams within the company to resolve customer issues and maintain customer retention.

- Support approximately 5,000+ employees and contractors by troubleshooting and maintaining laptops, mobile devices, printers and other peripheral equipment within the company - Maintain inventory of approximately 50 computers weekly returned by employees and input data in our asset tracking software called Enterprise Remote Management (ERM), and keep an accurate count of the laptops - Image approximately 20 MacBook Pros per shipment for new employees and retained asset information via ERM- Participate in 10/10 meetings with management to provide updates on training and professional growth