Teresa L. Cummings Email & Phone Number

Grovetown, Ga, Us

Severn, Md, Us

Lincoln, Illinois, United States

• Facilitated HRP Platform training to deliver HR Onboarding Services • Collaborated with Payroll Implementation consultants overseeing cohesive HR & Payroll Deployments• Delivered HR software training & how-to-help to customers and partners at deployment and support • Educated internal sales team on HR solution features, functions & benefits assisting with HR scenarios• Participated in community forums, webinars teaching prospects, customers, partners the HRP Solution• Suggested creative HR customer onboarding options & validate pricing for services and enhancements • Communicated with Customer Success Team and Engineering Team around HRP software integrations • Collaborated with Engineering Team on software development & integration as the HR SME • Facilitated & tested the User Experience providing test user cases and validating deployment • Provided post-deployment support to customers, reporting case and bug trends based on activity• Served as HR SME internally and externally to solve customer problems providing proactive resolutions• Sought-Shared customer needs to internal product owners & developers to facilitate improvements• Created-Documented best practices for a successful HRP software deployment & transition to support• Created-Posted “How-To” guides to Resource Center for use by Integrity Consultants, Clients, Partners • Produced new knowledge base articles (KB’s), videos and other material with HR content• Suggested content additions inside Integrity’s HRP solution to product owners and developers

Jacksonville, Florida, United States

• Lead & manage implementation process and established timelines and milestones• Collaborate with Project Designer and configure software solutions to client specifications• Collaborate with Subject Matter Experts, technical teams and stakeholders• Manage deliverables and gather requirements, providing insights and alignment for all aspects Implementation • Interface with clients to understand / unravel unique & distinctive requirements to translate configurations • Maximizing software solutions for implementation of Payroll, PTO, Time Keeping, HR & Benefits, GL & EDIs• Conducted proficient and hands-on learning training sessions to ensure customer knowledge and retention • Provided pre and post-implementation support to maintain the reliability and stability for software usage • Identified and resolved implementation-related issues and roadblocks with escalation techniques • Maintained accurate status & documentation of implementation processes, configurations & client interactions • Contributed to enhancement processes, tools and best practices to optimize efficiency & client satisfaction

Alpharetta, Georgia, United States

• Conduct meetings with the client’s project team, Internal Agile project team to initiate implementation• Introduce the methodology to be used for a successful implementation with business requirements• Coordinate the turnover of new clients from Sales & Scoping through Project Startup to Go Live• Plan, monitor and manage the delivery of implementation upgrades and/or migration projects• Inclusively meet agreed project deliverables within scheduled timeframes and allocated budgets• Ensure milestones and project deliverables are successfully met on both internal and external project teams• Management of project phases/activities, tasks, scope of services & the coordination of resources• Managed the project’s scope and updated project deliverables w/Microsoft Project via Implementation phases• Oversee analysis of client specifications, configuration, technical conversion, testing coordination efforts• Utilization of MS Project to report SDLC Implementation project status to executive directives• Tracked productivity of $1M+ Payroll Processing Clients w/Sales Force for product lines of program objectives • Articulate ambiguities of product specifications to align with project scope and client expectations• Initiate set up of Application Program Interfaces and Carrier Connections for mapping & data feed• Effectively execute project control & determine appropriate resolution/alternative solutions• Mentor new team members on project task execution and product and internal operational procedures• Establish a list of open issues and assign responsibility for completion of those Issues• Assist management in identifying process improvements as well as new offshore opportunities• Provide all team members with immediate feedback on their performance• Submit project evaluations / provide management with input of project team performance

Boston, Massachusetts, United States

• Reviewed scope of services / created onboarding plan within project timeline & project schedule • Managed customer relationships and all communication during the Go-Live phase • Collaborated with clients to gain insight or any unique business needs for database buildout • Buildout of onboarding plans for restaurant business efficient and effective management • Enabled restaurant owners platform to manage payroll operations & employee self-servicing tools • Set up any pertinent modules to work in conjunction with client databases • Configured client databases for overall maximization and streamlining efficiency • Managed several onboarding engagements simultaneously within Sales Force • Ensured customer’s transition is executed and monitored to prevent regression • Provided customers with a high quality implementation experience

Augusta, Georgia Area

• ADP Next Gen Pi Platform (Payroll & ETime) • ADP Workforce Now Platform (Legacy Payroll)• Collaborated with client’s business leaders and key decision makers • Executed business & technology components for ADP software • Liaison for data cleansing, mapping / conversion, and all areas of payroll implementation phases• Pioneered kick-off and analysis calls with clients and consulted comprehensive solutions during trainings • Analyzed existing systems, interface requirements and business processes• Incorporated and transformed new process, tools and approaches for recommend solutions• Utilized broad knowledge to recommend solutions to the client for implementing modernized processes• Executed key deliverables for implementation process and project planning between internal/external teams• Identified issues/risk that arose during implementation to transform problematic occurrences • Conducted parallel payrolls to optimize and troubleshoot variances of balances and company totals• Spearheaded payroll processing calls to ensure an adequate understanding and payroll processing procedures • Implemented payroll databases, balances, taxes ADP Time & Attendance via Next Gen (Time /HR Policies)

• Resolving problems of a technical nature for engraving machinery, software & attachment devices.• Provide remote support for virtual troubleshooting to assess connection & communication issues.• Diagnosing, replicating and analyzing technical situations and resolutions.• Recognize and escalate critical situations for dispatching to an operational field technician. • Organizing / facilitating travel estimates, location & parts for operational field technician repair visit. • Troubleshooting critical elements within software to execute communication.• Research and navigate new and existing software versions, machinery and manuals.• Communicate with internal infrastructures regarding orders and depot repairs.• Determine if support calls are warranty, quoted service or training.• Recommend and process sales for machine parts and technical servicing and machine / software training. • Onsite repair to disassemble and rebuild machine components.• Verified core returns for warranty exchange and equipment rental processing.• Processed warranty and service claims against contracts for dispatching.• Supply chain and inventory management for parts availability and tracking.• Verifying sales cost and revenue visibility for service data / warranty contracts sold with machines products.

Largo, Florida

• Conducting interviews to determine eligibility for government assistance benefits. • Verified identity, citizenship and income of client and household members. • Communicated with statewide & outside agencies regarding client information. • Processed new applications and re-certifications within applicant tracking systems.• Determined the eligibility of applicants for public assistance programs. • Devised and implemented individual client status for escalation of management issues. • Detected and evaluated potential fraudulent situations. • Planned and organized workload to comply with deadlines and time-frames. • Medicaid Tracking & Billing & Approval, processing for Clients and Billing Agencies & Hospitals • Administered public: Medicaid, SNAP – Food Stamps and TANF – Cash Assistance.