Teresa L. Cummings Email & Phone Number

Severn, MD, US

Lincoln, Illinois, United States

• Facilitated HRP Platform training to deliver HR Onboarding Services
• Collaborated with Payroll Implementation consultants overseeing cohesive HR & Payroll Deployments
• Delivered HR software training & how-to-help to customers and partners at deployment and support
• Educated internal sales team on HR solution features, functions & benefits assisting with HR scenarios
• Participated in community forums, webinars teaching prospects, customers, partners the HRP Solution
• Suggested creative HR customer onboarding options & validate pricing for services and enhancements

Jacksonville, Florida, United States

• Lead & manage implementation process and established timelines and milestones
• Collaborate with Project Designer and configure software solutions to client specifications
• Collaborate with Subject Matter Experts, technical teams and stakeholders
• Manage deliverables and gather requirements, providing insights and alignment for all aspects Implementation
• Interface with clients to understand / unravel unique & distinctive requirements to translate configurations
• Maximizing software solutions for implementation of Payroll, PTO, Time Keeping, HR & Benefits, GL & EDIs

Alpharetta, Georgia, United States

• Conduct meetings with the client’s project team, Internal Agile project team to initiate implementation
• Introduce the methodology to be used for a successful implementation with business requirements
• Coordinate the turnover of new clients from Sales & Scoping through Project Startup to Go Live
• Plan, monitor and manage the delivery of implementation upgrades and/or migration projects
• Inclusively meet agreed project deliverables within scheduled timeframes and allocated budgets
• Ensure milestones and project deliverables are successfully met on both internal and external project teams

Boston, Massachusetts, United States

• Reviewed scope of services / created onboarding plan within project timeline & project schedule
• Managed customer relationships and all communication during the Go-Live phase
• Collaborated with clients to gain insight or any unique business needs for database buildout
• Buildout of onboarding plans for restaurant business efficient and effective management
• Enabled restaurant owners platform to manage payroll operations & employee self-servicing tools
• Set up any pertinent modules to work in conjunction with client databases

Augusta, Georgia Area

• ADP Next Gen Pi Platform (Payroll & ETime)
• ADP Workforce Now Platform (Legacy Payroll)
• Collaborated with client’s business leaders and key decision makers
• Executed business & technology components for ADP software
• Liaison for data cleansing, mapping / conversion, and all areas of payroll implementation phases
• Pioneered kick-off and analysis calls with clients and consulted comprehensive solutions during trainings

• Resolving problems of a technical nature for engraving machinery, software & attachment devices.
• Provide remote support for virtual troubleshooting to assess connection & communication issues.
• Diagnosing, replicating and analyzing technical situations and resolutions.
• Recognize and escalate critical situations for dispatching to an operational field technician.
• Organizing / facilitating travel estimates, location & parts for operational field technician repair visit.
• Troubleshooting critical elements within software to execute communication.

Largo, Florida

• Conducting interviews to determine eligibility for government assistance benefits.
• Verified identity, citizenship and income of client and household members.
• Communicated with statewide & outside agencies regarding client information.
• Processed new applications and re-certifications within applicant tracking systems.
• Determined the eligibility of applicants for public assistance programs.
• Devised and implemented individual client status for escalation of management issues.