Teresa Burns Email and Phone Number

•Oversee and support office openings and reopenings, ensuring an exceptional employee experience and fostering a positive work environment.• Lead client and real estate professional site tours.• Cultivate strong relationships with clients and partner companies, consistentlymeeting and exceeding expectations.• Contract management of all furniture vendors.• Developed and implemented an inventory process and Smartsheet to track allassets across the national portfolio.• Direct large projects: building decommissions, renovations & restacks involvingthe client, design & construction and operations management• Design offices, conference rooms and collaboration spaces to provide theultimate customer experience• Repurpose assets throughout the national portfolio• Implementation and management of furniture donations & employee giveaways• Ensure that all safety guidelines are followed, and training properly documented• Provide additional support and oversight at all sites, nationwideOPERATIONS MANAGER II, MULTI-SERVICE August 2

Responsible for contract management of all subcontractors.Oversee the project management team that handles all large projects; building decommissions, renovations & restacks involving the client, hard services and soft services. Implemented a tracking system for all projects.Maintain close working relationship with client and partner companies while meeting and exceeding expectationsInventory, order supplies, accounts payable and accounts receivable Ensure that all safety guidelines are followed, and safety training properly documentedPlan and organize meetings with subcontractors.Provide additional support and oversight in moves, construction, mailroom, audio visual, housekeeping and events.Work with subcontractors to cultivate a long term proactive plan for site wide needs.

Responsible for hiring, training, timekeeping and scheduling of moversManage large projects; building decommissions, renovations & restacks involving the client, hard services and soft servicesCoordinate office moves, monitor and schedule work ordersMaintain close working relationship with client and partner companies while meeting and exceeding expectationsInventory, order supplies, accounts payable and accounts receivable Ensure that all safety guidelines are followed, and safety training properly documentedSet up and manage temperature screening station through pandemicPlan and organize department meetingsProvide additional support and oversight in mailroom, audio visual, housekeeping and events

Responsible for scheduling of crewsPrepare reports for workers compensationPayrollSet up and maintain filesMaintain close working relationships with partner companiesHandle A/P in QuickBooks Order office needs and kept a tight inventory of supplies

Managed the day to day housekeeping and laundry operations Managed through a public area renovationPlanned and organized staff meetings and special eventsPrepared and organized rooms for wedding blocksManaged a staff of 20+ employees, including training and daily assignmentsEnsure the highest level of customer service and satisfactionEnsure all payroll is accurate and reviewed dailyComplete all daily, weekly, and monthly reports including A/R, Labor TrackingInspect all guest rooms daily to ensure company standards are upheldOversee all preventative maintenance and recordsMonthly inventory of guest supplies, cleaning supplies, linen and terry

• Manage the day to day operations of a 128 room hotel• Managed through a complete renovation• Planned and organized a grand reopening after a renovation• Manage a staff of 10+ employees, including training and daily assignments• Ensure the highest level of customer service and satisfaction• Marketing hotel accommodations to local and out of state business• In 2011 attained the highest sales of any non-salesperson• Ensure all payroll is accurate and reviewed daily• Complete all daily, weekly and monthly reports including A/R, Labor Tracking• Inspect all guest rooms daily to ensure company standards are upheld• Oversee all preventative maintenance and records• Monthly Inventory of guest supplies, cleaning supplies, linen and terry• Introduce new programs and amenities, including breakfast• Increased RevPar for 2012 by 18%

• Responsible for scheduling of crews• Prepared reports to assist the Sales Staff• Generated work orders, set up and maintain files• Maintained close working relationships with partner companies• Assisted with quarterly inventory• Ordered office supplies• Assisted management in daily operations within the insulation and cabinet departments

• Responsible for payroll management in engineering, housekeeping and laundry along with assisting in payroll for bellman, marina, transportation and the equestrian center consisting of 200+ employees• Generated work orders, implemented daily upkeep of preventative maintenance schedules, maintained records and the monthly upkeep of comparative diagrams for customer service scores• Inspected rooms and/or cottages to ensure cleanliness and guarantee guest satisfaction.• Organized and recorded minutes for monthly department meetings.• Ordered supplies and generate purchase orders, maintained owner billing procedures.• Assisted in the management of daily operations within the engineering and housekeeping departments

• Maintained payroll, scheduling, training and monitored productivity levels• Organized and scheduled staffing for more than 230 employees• Implemented administrative systems to ensure that safety, sanitation, and quality levels were upheld and properly documented• Coordinated corporate and onboard management to ensure that staffing levels were continuously maintained in an environment of rotating contracts• Organized departmental staff meetings promoting dialog between management and staff to ensure that best practices were constantly improving and service levels rose above company goals • Responsible for full laundry and dry cleaning facility, all common areas, Room Service, Butlers, Bellman, Pest Control, Print Shop on a cruise ship consisting of 1233 staterooms including villa suites and penthouses • Closely interacted with guests to ensure that all special requests are anticipated and met

• Scheduled patient appointments in a small veterinary clinic in a downtown setting.• Closely interacted with clientele• Assisted in medical procedures• Maintained all accounting for clinic, organized office to ensure proper information availability in a timely basis to increase productivity of staff and quality of care for both owners and pets