• Leading the Paycheck Project to enhance the employee experience here at Visa• Leadership Support; communicate directly with Payroll COE and staff via email/in person meetings.• Analyze paychecks; Accurately maintain employee records including on-boarding, off-boarding; Produce reports.• Accurately maintain employee personal and employment data; Provide Username details to employees to access ADP.• Appropriately escalate issues to Payroll, and other areas of the Global People Solutions team.• Provide prompt, courteous and accurate customer support in resolution of human resource transactions.• Handling cases through our management software; answering and responding to phone calls and emails.• Scan, store and retrieve employee work documents.

• Maintained confidentiality pertaining to Benefits, Education Reimbursements, Human Resources and Payroll.• Lead the Education Assistance Program for over a year and transitioned into a consultant role over time.• Adhere to the Code of Conduct and Mission and Value statement of the company.• Responsible for all data entry related to Workday such as hires, transfers, cost center changes.• Work on the case management system.• Responsible for adhering to the Code of Conduct and Mission and Value statement(s) of the company.• Responsible for providing employment letters to employees.

Conduct Professional & CSS Classes in both Austin, TX and Miami, FL-Set up meeting room, provide information materials & complimentary first day “swag”-Order & Coordinate Lunch each week-Provide new employees with a tour of office upon arrival-High Level benefits presentation to introduce the new employees to the basic benefits-I9 verification collecting two forms of Identification (i.e. SSN or DL, Passport, ID) and entering it in our systems to update I9 information related to the new employee-Ensure that IT sets up the new employees laptops-Participate with the new hires across North America in the “Getting Started at Visa” workshop-Assist the new employees as needed when their managers are not present in the local offices-For many, primary point of contact for the first week in Austin, TX and Miami, FL-Ensure proper communications are sent out regarding any updates or changes to NEO (New Employee Orientation) for new hires, managers, badging and facilities.

• Responsible for an online store, purchasing merchandise, selling merchandise, presenting merchandise and suggesting various styles of jewelry and/or accessories to my potential and current customers.•Team Building•Training•CoachingLink: teresasbeautybits.com-Independent Consultant#179378

This podcast is a global podcast that is heard in over 50+ countries. I am the Content Creator, Founder and Host of this podcast. I speak on the nuances of relationships and my experiences with past and current relationships. Including but not limited to: parenting, friendships, and all things connected to betrayal, adversity, communication, love and the like. I am Teresa Reese.

• Public speaking (Member of Toastmasters International)• Building an international listenership from 1 listener to over 18,500 listens in less than 3 years• Creating my very first Podcast: Dear Future Hubby Podcast• Mentoring new and upcoming authors and/or podcasters• Recording well over 300 episodes on my podcast in less than 3 years• Writing books/Pin name:Teresa Reese; Published books:A Strong-willed Mind, Healing Scars Over Time through my Poetry; Perfect Illusions of Love- A Novel (Pen Name: Teresa Reese)• Running a small company which includes but is not limited to, consulting small business owners; public speaking; podcasting; mentoring; writing and publishing books, selling merchandise affiliated with my brand. Selling products; Creating Invoices

• Responsible for sharing my knowledge with the New Employees• Training the New Employees on how our systems work. • Providing guidance on how to best utilize our materials to address customer concerns successfully• Facilitated New Member Orientation; spoke with managers; processed I-9’s; trained new employees on benefits.• Responsible for developing and maintaining a professional relationship with IT, Visa University, Market Learning etc.• Creating and facilitating (when necessary) a New Hire Training curriculum, including developing modules/documents.Supported the processes of keeping the documents up to date, as well as identified the most efficient way• Training both in-class and virtually. Worked with regional areas to determine regional additions to the base trainings

• Handling Potential Fraud Cases. Filing Disputes for Credit Card Holders. Providing security solutions.• Core member of the client-facing Risk Support Team.• Second level fraud and risk SME providing client-facing reactive and proactive mitigation strategiesthat align with Visa risk tools and services.• Drive and influence client adoption of best practices and available risk tools to deliver value-added risk services.• Effectively engage, collaborate, and support initiatives across a wide range of core Visa teamsincluding Product, IT, Legal, Risk, Security, and Client Services.• Effectively build and manage client relationships.• Perform other quality assurance activities including client configuration settings and internal service delivery process.• Stay current with industry and client trends (e.g. risk, regulation, fraud)• Maintained strong knowledge of Visa and Visa DPS products and services.

• Fulfilled the role of a Team Leader; took supervisor calls; organized events; multi-tasked; trained employees.• Demonstrated consistent, reliable attendance by showing up for work as scheduled with a positive, enthusiastic attitude.• Responded to incoming customer requests quickly, proficiently, and professionally while meeting specific quality expectations.• Utilized all tools to properly support, action, and document all related questions and needs.• Collaborated with peers to help cardholders; provide thought-leadership.• Inspired both customers and peers in a diverse business environment.

Customer Service; Data Entry; Sales; Upselling and Promoting Cable Packages

• Patent Proofing - Proof reading patents, updating patents, filing patents, rejecting duplicate patents, etc.• Patent Filing - submitted attorney approved patents to the United States Patent and Trademark Office• Patent Notarizing – responsible for notarizing approved patents• Knowledgeable dealing with pleadings, affidavits, motions and exhibit• preparation• Built a shared drive to house all pertinent files and information provided by the offices Attorney’s for documents to be shared between teams. between teams.

• Patent Proofing - Proof reading patents, updating patents, filing patents, rejecting duplicate patents, etc.• Patent Filing - submitted attorney approved patents to the United States Patent and Trademark Office• Patent Notarizing – responsible for notarizing approved patents• Knowledgeable dealing with pleadings, affidavits, motions and exhibit• preparation• Built a shared drive to house all pertinent files and information provided by the offices Attorney’s for documents to be shared between teams.

• Helped draft, edit and transmit legal documentation such as motions and letters.• Filed pleadings and paperwork with court clerk to meet strict deadlines.• Provided administrative support and conducted research to assist attorneys in civil litigation preparation.• Composed and revised legal documents, letters, depositions and court documents.

• Processing payment and refund checks from claims.• Entering the data from the claims and payments into the company database.• Contacting insurance companies to obtain and/or update patient information.• Researching check and claim information sent by various insurance companies.• Updating Excel Spreadsheets daily• Sorting and distributing incoming and outgoing mail.• Check and review work subordinates' daily tasks to ensure that they are recording the client’s information accurately for auditing purposes.• Answering incoming phone calls regarding procedures and rates

• Recruited potential candidates for interviews and job positions for companies based upon their applications and job experience.• Creating company assessments for subject matters in different departments.• Oversaw new employee onboarding procedures from initial training to skill development.• Supervised onboarding process for newly hired employees, including distribution of all paperwork.• Organized handbook and course documentation for participants.• Managed training calendars to inform participants of upcoming training session topics and dates.• Evaluated effectiveness of training programs and recommended improvements to upper management

Coordinates office activities and operations to ensure efficiency and compliance with the company policies and procedures.• Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.• Directed and oversaw office personnel activities.• Managed office budget to handle inventory, postage and vendor services.• Gathered knowledge of federal and state-level mandates to assess compliance across areas of operation.

Responsible for filing patents, data-entry, case management, working directly with patent attorneys. Proofread parentsCollaborated with colleagues to meet required patent guidelines