Teresa Shephard Email & Phone Number

Texas, United States

Texas, United States

• Leading the Paycheck Project to enhance the employee experience here at Visa
• Leadership Support; communicate directly with Payroll COE and staff via email/in person meetings.
• Analyze paychecks; Accurately maintain employee records including on-boarding, off-boarding; Produce reports.
• Accurately maintain employee personal and employment data; Provide Username details to employees to access ADP.
• Appropriately escalate issues to Payroll, and other areas of the Global People Solutions team.
• Provide prompt, courteous and accurate customer support in resolution of human resource transactions.

Austin, Texas Area

• Maintained confidentiality pertaining to Benefits, Education Reimbursements, Human Resources and Payroll.
• Lead the Education Assistance Program for over a year and transitioned into a consultant role over time.
• Adhere to the Code of Conduct and Mission and Value statement of the company.
• Responsible for all data entry related to Workday such as hires, transfers, cost center changes.
• Work on the case management system.
• Responsible for adhering to the Code of Conduct and Mission and Value statement(s) of the company.

Austin, Texas, United States

Conduct Professional & CSS Classes in both Austin, TX and Miami, FL-Set up meeting room, provide information materials & complimentary first day “swag”-Order & Coordinate Lunch each week-Provide new employees with a tour of office upon arrival-High Level benefits presentation to introduce the new employees to the basic benefits-I9 verification collecting.

Austin, Texas Area

• Responsible for an online store, purchasing merchandise, selling merchandise, presenting merchandise and suggesting various styles of jewelry and/or accessories to my potential and current customers.
• Team Building
• Training
• CoachingLink: teresasbeautybits.com-Independent Consultant#179378

International

This podcast is a global podcast that is heard in over 50+ countries. I am the Content Creator, Founder and Host of this podcast. I speak on the nuances of relationships and my experiences with past and current relationships. Including but not limited to: parenting, friendships, and all things connected to betrayal, adversity, communication, love and the.

Austin, Texas, United States

• Public speaking (Member of Toastmasters International)
• Building an international listenership from 1 listener to over 18,500 listens in less than 3 years
• Creating my very first Podcast: Dear Future Hubby Podcast
• Mentoring new and upcoming authors and/or podcasters
• Recording well over 300 episodes on my podcast in less than 3 years
• Writing books/Pin name:Teresa Reese; Published books:A Strong-willed Mind, Healing Scars Over Time through my Poetry; Perfect Illusions of Love- A Novel (Pen Name: Teresa Reese)

Austin, Texas, United States

• Responsible for sharing my knowledge with the New Employees
• Training the New Employees on how our systems work.
• Providing guidance on how to best utilize our materials to address customer concerns successfully
• Facilitated New Member Orientation; spoke with managers; processed I-9’s; trained new employees on benefits.
• Responsible for developing and maintaining a professional relationship with IT, Visa University, Market Learning etc.
• Creating and facilitating (when necessary) a New Hire Training curriculum, including developing modules/documents.Supported the processes of keeping the documents up to date, as well as identified the most efficient way

Austin

• Handling Potential Fraud Cases. Filing Disputes for Credit Card Holders. Providing security solutions.
• Core member of the client-facing Risk Support Team.
• Second level fraud and risk SME providing client-facing reactive and proactive mitigation strategiesthat align with Visa risk tools and services.
• Drive and influence client adoption of best practices and available risk tools to deliver value-added risk services.
• Effectively engage, collaborate, and support initiatives across a wide range of core Visa teamsincluding Product, IT, Legal, Risk, Security, and Client Services.
• Effectively build and manage client relationships.

Austin, Texas

• Fulfilled the role of a Team Leader; took supervisor calls; organized events; multi-tasked; trained employees.
• Demonstrated consistent, reliable attendance by showing up for work as scheduled with a positive, enthusiastic attitude.
• Responded to incoming customer requests quickly, proficiently, and professionally while meeting specific quality expectations.
• Utilized all tools to properly support, action, and document all related questions and needs.
• Collaborated with peers to help cardholders; provide thought-leadership.
• Inspired both customers and peers in a diverse business environment.

Austin, Texas

Customer Service; Data Entry; Sales; Upselling and Promoting Cable Packages

Austin, Texas, United States

• Patent Proofing - Proof reading patents, updating patents, filing patents, rejecting duplicate patents, etc.
• Patent Filing - submitted attorney approved patents to the United States Patent and Trademark Office
• Patent Notarizing – responsible for notarizing approved patents
• Knowledgeable dealing with pleadings, affidavits, motions and exhibit
• preparation
• Built a shared drive to house all pertinent files and information provided by the offices Attorney’s for documents to be shared between teams. between teams.

Austin, Texas, United States

• Patent Proofing - Proof reading patents, updating patents, filing patents, rejecting duplicate patents, etc.
• Patent Filing - submitted attorney approved patents to the United States Patent and Trademark Office
• Patent Notarizing – responsible for notarizing approved patents
• Knowledgeable dealing with pleadings, affidavits, motions and exhibit
• preparation
• Built a shared drive to house all pertinent files and information provided by the offices Attorney’s for documents to be shared between teams.

Austin, Texas, United States

• Helped draft, edit and transmit legal documentation such as motions and letters.
• Filed pleadings and paperwork with court clerk to meet strict deadlines.
• Provided administrative support and conducted research to assist attorneys in civil litigation preparation.
• Composed and revised legal documents, letters, depositions and court documents.

Austin, Texas, United States

• Processing payment and refund checks from claims.
• Entering the data from the claims and payments into the company database.
• Contacting insurance companies to obtain and/or update patient information.
• Researching check and claim information sent by various insurance companies.
• Updating Excel Spreadsheets daily
• Sorting and distributing incoming and outgoing mail.

Austin, Texas, United States

• Recruited potential candidates for interviews and job positions for companies based upon their applications and job experience.
• Creating company assessments for subject matters in different departments.
• Oversaw new employee onboarding procedures from initial training to skill development.
• Supervised onboarding process for newly hired employees, including distribution of all paperwork.
• Organized handbook and course documentation for participants.
• Managed training calendars to inform participants of upcoming training session topics and dates.

Austin, Texas, United States

• Coordinates office activities and operations to ensure efficiency and compliance with the company policies and procedures.
• Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
• Directed and oversaw office personnel activities.
• Managed office budget to handle inventory, postage and vendor services.
• Gathered knowledge of federal and state-level mandates to assess compliance across areas of operation.

Austin, Texas, United States

Responsible for filing patents, data-entry, case management, working directly with patent attorneys. Proofread parentsCollaborated with colleagues to meet required patent guidelines

Paralegal Studies, Legal Studies, General, Graduate

Activities and Societies: Secretary of Paralegal Student Society also Voted as the Paralegal Treasurer in 2016Graduated with a 4.2 GPA..

Diploma, Basic Skills And Development